Technical Support Engineer

Responsibilities

• Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
• Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
• Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
• Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
• Develop and maintain core competency on Nozomi Networksentire product line and technologies.
• Create knowledge base content where none exists while updating existing to correctly position solutions.
• Understanding of critical account infrastructure and technical environments.
• Provide white-glove treatment for critical accounts.
• Replicate and reproduce customer issues in the lab prior to escalating issue internally.

• Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.
• Experience in network security in a support, design, consultancy or operations role.
• Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.
• Knowledge of common networking, security protocols and applications.
• Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.
• Strong knowledge of information security principles.
• Strong communication (written/verbal) and presentation skills.
• Solid working proficiency in both written and spoken English.
• Ability to operate in settings with strong confidentiality and data privacy protocols.
• Comfortable using FreeBSD.
• Knowledge of Postgre
  
  SQL.
• Demonstrable experience using AI‑enabled tools as part of day‑to‑day work activities to improve efficiency, quality, or decision‑making.
• Ability to work effectively with AI‑assisted tools while applying sound professional judgement and accountability for outputs.
• Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience.
• Experience in the field of ICy (Industrial Control Systems) security projects.

• Work-Life Balance
• Unparalleled Flexible Time-Off

Successful candidates will be subjected to background verification checks.