IT Business Analyst

About the Role

Collaborating with business stakeholders to elicit, analyze, document, and prioritize requirements for digital and IT initiatives. Conduct workshops, interviews, and design-thinking sessions to understand user needs, business challenges, and opportunities for improvement. Translate business requirements into clear, actionable functional and technical specifications.

• Analyze and document current and future state business processes, data flows, and system interactions.
• Create business process models, user stories, and use cases to communicate requirements effectively to development and product teams.
• Work closely with developers, UX/UI designers, architects, and vendors to co-design technology solutions aligned with business objectives.
• Evaluate and recommend modern digital tools, automation platforms, and emerging technologies (e.g., AI, RPA, Cloud, API-based systems).
• Conduct feasibility studies, ROI analyses, and risk assessments to support business cases for new solutions.
• Support integration projects between ERP, CRM, portals, and mobile applications to enable unified digital experience.
• Collaborate with project managers to define project scope, deliverables, and resource needs.
• Contribute to Agile ceremonies (sprint planning, reviews, retrospectives) to ensure business value delivery.
• Develop test plans, test cases, and acceptance criteria; coordinate User Acceptance Testing (UAT).
• Ensure solutions meet defined business requirements, security standards, and quality benchmarks.
• Support change management activities including stakeholder engagement, communication, and training for new systems or processes.
• Develop user guides, FAQs, and training materials to ensure smooth adoption of digital tools.
• Act as a business champion for innovation and continuous improvement across departments.
• Monitor and evaluate the performance of implemented solutions and recommend enhancements or automation opportunities.
• Leverage analytics and dashboards (e.g., Power BI, Tableau) to measure process performance and business outcomes.
• Identify digital transformation opportunities that improve efficiency, scalability, and customer experience.

• Bachelor’s degree in computer science, Information Systems, or related field.
• 5-7 years of experience in the same field.
• Proven experience in business analysis, requirements gathering, and solution design.

• Strong analytical and problem-solving skills, with the ability to understand complex business processes and systems.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Experience with business analysis tools and techniques, such as process modeling, data analysis, and requirements management tools.
• Familiarity with ERP, CRM, APIs, modern integration platforms, and Digital Transformation.
• Knowledge of project management methodologies (e.g., Agile, Waterfall) and software development lifecycle (SDLC) processes.
• Certification in business analysis (e.g., CBAP, CCBA) or project management (e.g., PMP, CAPM) is a plus.
• Knowledge of data analytics tools (e.g., Power BI, Tableau) and process automation technologies (e.g., RPA, workflow automation).