Change Coordinator Job Riyadh area,Riyadh Region Saudi Arabia,IT/Tech

Overview

Department: IT Service Management / Change Management

Reports To:

Change Manager

Role

Summary:

The Change Coordinator is responsible for managing and coordinating all change management activities across IT services, ensuring that all changes to systems, infrastructure, and processes are efficiently and effectively handled with minimal risk and disruption to business operations. This role involves validating, tracking, and communicating all change requests through the Service Management (SM) tool, managing Change Advisory Board (CAB) meetings, and maintaining comprehensive change reports and dashboards.

Responsibilities

Change Request Management

Handle and process all incoming Change Requests (CRs) via the Service Management (SM) tool.
Validate all four types of changes — Normal, Standard, Emergency, and Unplanned Changes — in accordance with established policies and procedures.
Conduct pre-checks for completeness, risk, and impact assessment before submission to Change Approvers.
Reject or return change requests if information is incomplete or requires additional details.

Coordination and Communication

Coordinate with Change Owners, Approvers, Implementers, and the Change Manager throughout the entire change lifecycle.
Follow up with approvers to ensure timely approval and implementation of changes.
Maintain proactive communication with all stakeholders on the status and progress of change requests.

Monitoring and Reporting

Monitor dashboards within the SM tool to track change activities and compliance.
Generate and manage regular reports, including:
- Daily Change Report
- CAB Meeting Minutes of Meeting (MOM) and Reports
- TCAB and DCAB Reports
- Post Implementation Review (PIR) Report
- FSC Report
- Power BI Dashboards and Reports

Change Advisory Board (CAB) Management

Manage CAB schedules, ensuring all stakeholders are informed and prepared.
Host weekly CAB meetings (every Tuesday) to review, approve, or monitor the status of changes.
Document and distribute CAB meeting outcomes and follow-up actions.

Post Implementation Review (PIR)

Conduct and document PIRs for implemented changes to evaluate success, identify lessons learned, and ensure continuous improvement in the change management process.

Required

Skills and Qualifications

Education:

Bachelor’s degree in computer science, Information Technology, or a related field. (Relevant IT Background)
Experience:

3–6 years of experience in IT Service Management (ITSM), with at least 2–3 years in a change coordination or change management role.
Technical

Skills:
- Proficiency in ITSM/SM tools (e.g., Service Manager, Service Now, BMC Remedy, or similar).
- Strong understanding of ITIL processes, particularly Change, Incident, and Problem management.
- Experience with dashboard and report generation tools (e.g., Power BI, Excel).
Soft Skills:
- Excellent communication and stakeholder management abilities.
- Strong attention to detail, organizational, and analytical skills.
- Ability to work under pressure and manage multiple priorities.

Preferred Qualifications

ITIL v4 Foundation Certification or higher.
Experience hosting CAB meetings and working in a large, complex IT environment.
Knowledge of risk assessment and impact analysis methodologies.

Key Performance Indicators (KPIs)

Timely processing and approval of change requests.
Accuracy and completeness of change documentation.
Reduction in change-related incidents or rollbacks.
Compliance with change management SLAs and audit requirements.

Client Requirements

Candidate with an IT educational background
Candidate with relevant experience in handling Infra and Apps Change roles and responsibilities
Candidate with relevant ITIL certification – V4 or higher level
Candidate who is based out of Riyadh and available

#J-18808-Ljbffr