Client Success Manager

Position Overview

Client Success Manager – own and develop relationships with clients, promote the use of accesso services and products, and help our clients sell tickets, streamline operations, drive revenue, and improve the end‑customer experience.

As a member of the Client Operations team, you will provide operational assistance, collaborate with peers, and develop creative solutions to everyday challenges.

Location: Riyadh, KSA

Reports to: Director of Operations

Travel requirement: Up to 40% across KSA, occasional travel to Dubai, UAE

• Maintain and build outstanding lines of communication with clients and internal teams.
• Facilitate communication between technical teams and stakeholders to align requirements.
• Translate business requirements into clear technical specifications for software development.
• Support third parties during integration activities with Horizon.
• Oversee new and existing clients, leading technical and functional client activities proactively.
• Manage high‑level client service issues, researching and resolving them quickly.
• Contribute to overall growth and profitability by up‑selling additional services, higher utilization, and renewal contracts.
• Conduct demos for clients on new system features and implementations.
• Advise clients on industry best practice and optimal software use.
• Provide training to end‑users and support teams on systems and applications.
• Manage client support notifications, requests, and Service Desk tickets.
• Perform testing on new releases and troubleshoot with the development team.
• Evaluate processes and suggest improvements for internal and external operations.
• Create comprehensive documentation, including system manuals, user guides, and technical specifications.
• Support the accesso sales team in preparing and demoing the Horizon solution.

• Willingness to work extended hours when necessary, including evenings, weekends, or holidays during seasonal peaks.
• Previous account management experience, ideally supporting enterprise‑level clients in the theme park or leisure industry in the Middle East.
• General computer skills, including the Microsoft suite and Outlook.
• Experience with web‑based technology.
• Exceptional organizational skills and the ability to prioritize tasks.
• Ability to work autonomously and manage daily responsibilities with minimal direction.

• Bachelor’s degree in business, technology, or a related field.
• Experience in eCommerce, ticketing, or guest‑facing service industry.
• Arabic language knowledge.
• Experience with Horizon/VGS ticketing software or similar.

We build a virtual environment that encourages connection: virtual escape quests, online office games, and flexible work settings and hours. We celebrate diversity, value work‑life balance, and empower our people to thrive in a tech‑savvy culture.

We support the world’s top attractions and leisure venues, creating technology solutions that enhance the guest journey, streamline operations, and drive revenue. accesso® employs over 500 team members worldwide, many from the industries we serve.

We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If you need accommodations during the hiring process, please email  Learn more about our Diversity & Inclusion efforts and our candidate privacy statement.