Data Analyst - KPIs & Report

Overview

Support the monitoring and evaluation of contractor performance across the bus network to ensure compliance with Key Performance Indicators (KPIs) and Critical Performance Standards (CPS).

• Monitor contractor performance against defined KPIs, SLAs, and CPS requirements.
• Develop and maintain dashboards and reporting tools for performance tracking.
• Analyze operational data to identify trends, inefficiencies, and areas of improvement.
• Support preparation of periodic performance reports for client and stakeholders.
• Coordinate with technical and operations teams to validate performance data.
• Track corrective actions and follow up on performance improvement initiatives.
• Ensure accuracy, consistency, and integrity of performance data.

• Bachelor's degree in Engineering, Business, Data Analytics, or related field.
• Minimum 3+ years' experience in performance monitoring, analytics, or reporting roles.
• Strong proficiency in MS Excel, Power BI, or similar reporting tools.
• Analytical mindset with attention to detail and data accuracy.
• Experience in transport, infrastructure, or O&M environments preferred.

• Tax‑free salary.
• Life insurance coverage.
• Medical insurance.
• Annual leave balance.
• Company gratuity scheme.
• Discretionary bonus program.
• Annual flight contribution.
• Transportation & housing allowances.
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.