Associate Director - Technology PMO & Demand Management

Responsibilities

• Delivery & Handover Governance Framework Implement and maintain Delivery & Handover Governance standards for City Technology programs, including reporting templates, cadence, stage-gate criteria, RAID log standards, dependency tracking rules, and baseline control requirements for scope, schedule, and cost. Ensure all delivery teams and vendors comply with governance controls.
• Integrated Program Controls Maintain an integrated view of City Technology delivery progress across towers and suppliers. Track delivery milestones, critical path items, and cross-tower dependencies. Identify schedule slippage, scope creep, and delivery risk early and escalates through governance forums.
• Stage Gates & Assurance Delivery-to-Run Govern and enforce delivery stage gates, including design completion readiness, testing and commissioning evidence, documentation and as-built readiness, and operational readiness evidence for transition into technology support. Ensure no system progresses through gates without evidence and sign-offs.
• Risk, Issues, and Dependency Governance Own RAID governance standards across all City Technology delivery programs. Ensure RAID logs are complete, current, and actionable. Run dependency reviews and cross-tower issue resolution sessions. Escalate unresolved risks/issues to the appropriate governance level.
• Delivery Reporting & Executive Packs Produce standardized delivery reporting packs including schedule health RAG, delivery risk exposure, dependency hotspots, milestone achievement, vendor delivery performance indicators, and readiness risks for transition to technology support. Ensure reporting is auditable and consistent across towers.
• Vendor Delivery & Handover Governance Support (Non-Commercial) Ensure vendors comply with City Technology Delivery & Handover Governance requirements. Provide reporting cadence, evidence packs, stage-gate readiness documentation, and delivery performance evidence to Commercial Vendor Management for contract governance and City Technology leadership for escalation.
• Alignment to Governance, Architecture, and Cybersecurity Ensure delivery programs comply with corporate technology governance processes where applicable. Align with City Technology governance and architecture standards, design authority requirements, IT OT physical security platforms, data cybersecurity gating requirements. Track and report exceptions and required waivers through the correct forums.

• Stage-gate compliance rate with complete evidence.
• Projects maintained baseline scope, schedule, and cost.
• Delivery risk closure rate and RAID actions completed on time.
• Number of uncontrolled scope changes / late change requests.
• Reduction in handover defects, missing documentation, missing runbooks, missing monitoring.
• Reduction in incidents caused by poor delivery transition within the first 30 days of go-live.
• Operational readiness and handover governance compliance.

• Track total technology investment portfolio CAPEX and transformation OPEX.
• Align with Finance for forecasting accuracy.
• Monitor cost variance and earned value performance.
• Maintain benefits realization tracking framework.
• Engage directors across all City Technology towers; interface with Corporate PMO and Enterprise Architecture.
• Present executive updates to Technology Steering Committee.
• Coordinate with Procurement and Legal for contract governance alignment.

• 15+ years of experience in large-scale ICT infrastructure, smart city, or complex technology delivery & handover governance / PMO / program controls roles.
• Experience in complex multi-domain environments, ideally including IT + OT programs, infrastructure and data centers, physical security technology delivery, smart city platforms and integration.
• Strong knowledge of stage-gate delivery & handover governance, RAID management, dependency management, reporting, and executive governance packs.
• Strong stakeholder management and escalation skills.
• Bachelor's degree in Engineering, IT, Computer Science or related field (Master's preferred).
• Experience managing IT + OT delivery environments preferred.
• Strong experience in governance-heavy or giga-project environments.
• PMP or equivalent certification required.
• Agile/Scrum or SAFe certification preferred.
• ITIL knowledge required.
• Strong financial governance and executive reporting capability.