Software Success Lead

Job Description

The Software Success Lead drives the successful onboarding, configuration, and adoption of the new Kodiak system across end‑user organizations. This role acts as a bridge between technical development teams and end‑users, ensuring that current business and operational procedures are accurately mapped onto the new platform. The lead works directly with customer agencies to explain the product, deliver training, gather feedback, and oversee the hands‑on data provisioning necessary for successful system deployment.

• Operational Analysis: analyse current business and operational procedures to map them onto the new Kodiak system.
• Data Provisioning: manage technical data analysis and entry, specifically handling system provisioning using the Corporate Administration Tool (CAT).
• End‑User Engagement: present the product, deliver training, and educate end‑user organizations on system capabilities.
• Feedback Integration: gather user feedback and communicate insights to software development teams to drive product optimisation.
• Configuration Support: assist with complex fleet mapping and dispatcher configurations as part of a dedicated on‑site deployment team.
• Compliance & Sensitivity: handle highly sensitive, localised operational data in strict compliance with data security and language guidelines.
• Governance & Reporting: maintain accurate, daily documentation of on‑site activities and timesheets to satisfy formal project acceptance criteria.
• Product Advocacy &
  
  Education:
  
  serve as the primary product expert, design and execute training sessions, and ensure high adoption rates.
• Cross‑Functional Communication: establish a clear feedback loop between field and engineering teams, turning user pain points into actionable insights.
• Knowledge Transfer & On‑Site Support: provide hands‑on agency configuration support, ensuring seamless, high‑quality knowledge transfer.
• Project Closure & Acceptance: contribute to project milestones where formal acceptance relies on accurate tracking and submission of engineering timesheets.

• Excellent communication skills.
• Strong analytical mindset.
• Ability to train diverse user groups.
• Experience with highly sensitive configuration data.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related technical/operational field.
• 2 to 5 years of relevant experience in software implementation, technical customer success, data analysis, or technical training.
• Experience with in telecommunications, fleet management systems, or dispatcher tools is a plus.

• Position is strictly restricted to Saudi nationals due to classification, high sensitivity, and language requirements of the operational data.

• Fluency in written and verbal Arabic and English.
• Strong data analysis and entry skills with proficiency in provisioning tools, specifically CAT.
• Exceptional training, education, and relationship‑building abilities.
• Strong analytical and problem‑solving skills to map complex business procedures to software workflows.
• Excellent organisational and time‑management skills for field‑based deployments.
• Effective collaboration across technical team and non‑technical end‑users.

Under 25% travel.

Experienced referral. Payment plan:
None. Relocation:
Not provided.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.