Manager, IT​/Tech

Job Description

Role Overview:
The Consulting Manager will play a key role in delivering consulting engagements for clients in KSA, helping identify strategic opportunities, solve business problems, and deliver measurable impact. The role combines client problem solving, project leadership, stakeholder management, commercial support, and team development. It is well suited for a candidate with strong consulting toolkit capabilities, payments or financial‑services experience, and the ability to operate effectively in a fast‑paced, matrixed environment.

Client Delivery & Problem Solving:

• Lead day-to-day delivery of consulting engagements, ensuring high-quality outputs, practical recommendations, and strong client impact.
• Translate complex business questions into structured analyses, insights, and executive-level storylines.
• Develop client recommendations grounded in data, market context, and Visa’s capabilities.
• Manage multiple work streams and priorities simultaneously while maintaining delivery quality and timelines.

Client & Stakeholder Management:

• Serve as a trusted day-to-day contact for client teams and internal stakeholders.
• Support senior client discussions by clearly articulating findings, risks, recommendations, and implementation considerations.
• Manage client feedback, pushback, and evolving requirements in a constructive and solution‑oriented manner.
• Partner closely with cross-functional Visa teams including Product, Sales, Marketing, Risk, and Innovation to shape relevant client solutions.

Business Development & Commercial Support:

• Support the development of proposals and consulting pitches by transforming client issues into commercially viable problem statements and workplans.
• Identify follow‑on opportunities and contribute to pipeline growth by linking current delivery to broader client needs.
• Participate in strategic planning discussions with internal teams and help shape future engagements.

Project Leadership & Team Development:

• Oversee project work streams, coordinate team members, and ensure deliverables are completed on time and to a high standard.
• Coach junior team members and contribute to capability building through mentorship, feedback, and knowledge sharing.
• Help build a strong team culture by promoting collaboration, accountability, and excellence in execution.

Thought Leadership & Practice Building:

• Contribute to the development of internal methodologies, reusable assets, and intellectual property.
• Build expertise in priority consulting topics and become a credible advisor internally and externally.
• Bring external market insights and innovation to client engagements, particularly in areas relevant to KSA and the broader GCC.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

• 5+ years experience in a consulting, banking, payments or a related analytical environment
• Strong knowledge and proficiency in AI tools utilization (co-pilot, LLMs)
• Strong analytical and problem‑solving capabilities, including the ability to derive insights from data and synthesize findings into clear recommendations.
• Experience managing multiple projects or work streams in parallel.
• Demonstrated client-facing experience, with the ability to communicate effectively with business stakeholders.
• Strong written and verbal communication skills, including presentation development and executive storytelling.

• Experience in payments, cards, commercial payments, digital banking, or broader financial services strategy.
• Experience in creating and using custom AI agents
• Experience working in the Middle East, preferably in KSA.
• Ability to operate in a matrixed organization and influence stakeholders without direct authority.
• MBA or other advanced degree preferred.
• Arabic language capability is a plus for KSA-based client work.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.