IT Service Desk Specialist
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-06-16
Listing for:
Ninja ?? نينجا
Full Time
position Listed on 2026-06-16
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
We are looking for an IT Service Desk Specialist to provide first-line IT support, resolve technical issues, and manage service requests to ensure smooth and uninterrupted business operations.
Key Responsibilities- Handle IT incidents through ticketing systems and provide first-line support
- Troubleshoot hardware, software, and network issues (desktops, laptops, printers)
- Resolve issues within SLA and escalate complex cases when needed
- Manage user accounts (creation, access, password resets)
- Support onboarding and offboarding processes
- Install, configure, and maintain devices and IT assets
- Maintain documentation, reports, and IT records
- Provide user support, guidance, and basic IT training
- Promote cybersecurity awareness and best practices
- Identify recurring issues and suggest improvements
- 2-4 years of experience in IT support / service desk
- Bachelor's degree in IT, Computer Science, or related field
- Strong troubleshooting skills (hardware, software, network basics)
- Experience with ticketing systems (e.g., Jira, Service Now, Fresh service)
- Familiarity with Microsoft 365 and Google Workspace
- Good communication skills and customer-oriented mindset
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