Associate Director - Technology PMO & Demand Management; DEL

Lead the City Technology Project Management Office (PMO)
responsible for portfolio governance, delivery assurance, demand intake, stage‑gate control, and operational readiness across all IT and OT technology towers within QIC City Technology. The role ensures that City Technology programs and vendors deliver technology solutions in a controlled, auditable manner, and that all deliverables meet defined governance requirements for readiness, documentation, cybersecurity gating, and transition into technology L2/L3 support. The PMO acts as the control tower for all City Technology projects transitioning into run‑state operations.

Reports to:

Director — Technology Governance, Architecture, Budget, ITSM Standards & PMO

Direct Reports: PMO Managers, Project Governance Leads, Reporting & Controls Analysts

• City Business Applications
• City Platforms (integration/IoT/data)
• City OT & Smart Systems technology
• City Physical Security technology
• City ICT infrastructure and data centers including City IT/OT Security

• Delivery & Handover Governance Framework (City Technology)
• Implement and maintain Delivery & Handover Governance standards for City Technology programs, including:
  • reporting templates and cadence
  • stage‑gate criteria
  • RAID log standards
  • dependency tracking rules
  • baseline control requirements (scope/schedule/cost)
• Ensure all delivery teams and vendors comply with governance controls
• Integrated Program Controls:
  Maintain an integrated view of City Technology delivery progress across towers and suppliers;
  Track delivery milestones, critical path items, and cross‑tower dependencies;
  Identify schedule slippage, scope creep, and delivery risk early and escalate through governance forums
• Stage Gates & Assurance (Delivery‑to‑Run):
  Govern and enforce delivery stage gates, including:
  • Design completion readiness (as required by TDAs)
  • Testing and commissioning evidence
  • Documentation and as‑built readiness
  • Operational readiness evidence for transition into technology support
  • Ensure no system progresses through gates without evidence and sign‑offs
• Risk, Issues, and Dependency Governance (RAID):
  Own RAID governance standards across all City Technology delivery programs
  • Ensure RAID logs are complete, current, and actionable
  • Run dependency reviews and cross‑tower issue resolution sessions
  • Escalate unresolved risks/issues to the appropriate governance level
• Delivery Reporting & Executive Packs:
  Produce standardized delivery reporting packs including:
  • Schedule health (RAG)
  • Delivery risk exposure
  • Dependency hotspots
  • Milestone achievement
  • Vendor delivery performance indicators
  • Readiness risks for transition to technology support
  • Ensure reporting is auditable and consistent across towers
• Vendor Delivery & Handover Governance Support (non‑commercial):
  Ensure vendors comply with City Technology Delivery & Handover Governance requirements:
  • Reporting cadence
  • Evidence packs
  • Stage‑gate readiness
  • Documentation standards
• Provide delivery performance evidence to:
  • Commercials/Vendor Management function (for contract governance)
  • City Technology leadership (for escalation)
• Alignment to Governance, Architecture, and Cybersecurity:
  Ensure delivery programs comply with:
  • Corporate technology governance processes (where applicable)
  • City Technology governance and architecture standards
  • Design authority requirements (IT/OT/physical security/platforms/data)
  • Cybersecurity gating requirements
  • Track and report exceptions and required waivers through the correct forums

• Internal:
  • Director — City Technology Governance & Architecture
  • Tower Directors (Apps / OT / Physical Security / Platforms / Infrastructure / Cybersecurity)
  • City ITSM governance and assurance function
  • Director — City Technology Operations (City) (for transition readiness alignment only)
  • Finance / budgeting governance stakeholders
• External:
  • Systems Integrators
  • Delivery contractors
  • OEMs providing commissioning and handover support
  • Managed service providers supporting transition planning

• % of City Technology programs compliant with Delivery & Handover Governance reporting cadence
• Stage‑gate compliance rate (% passing with complete…