Principal Workflow Architect - Platform; Integration & Data

Principal Workflow Architect - Service Now Platform (Integration & Data)

• Full-time
• Employee Type:
  Regular
• Region: EMEA - Europe, Middle East and Africa
• Work Persona:
  Flexible

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team

The Expert Services Team, part of the Customer Excellence Group (CEG) at Service Now, collaborates with customers to help them achieve their business outcomes by providing

implementation and advisory services. As part of this diverse team, you will work with our customers and partners to drive consumption, adoption, and customer satisfaction by showcasing the value of their Service Now investment.

Within Expert Services, we have product-specific expert practices. One of these practices is the Service Now Platform team, which works with cross-functional departments such as Finance, Procurement, IT, HR, and many other teams across a variety of global clients. We are looking for motivators, problem solvers, and original thinkers like you to join our team.

The Role

As a Principal Workflow Architect within the Platform team, you will play the role of an architect and a trusted advisor to the customer on product-agnostic core Service Now functionality. You will design and configure the most complex solutions and architectures using best practices, ensuring customer success, thereby adding value and increasing productivity for the customer.

What you get to do in this role:

• Collaborate with customers in their efforts to take advantage of their Service Now investment
• Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
• Lead customer workshops on architecture (Cloud and On-Prem), design and integrations
• Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
• Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities
• Design creative implementation solutions using technical best practices for manageability, performance, up gradability, user experience and security
• Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges
• Contribute towards continuous improvement of leading practices
• Grow and mentor other members of Service Now and the partner ecosystem
• Partner with the pre-sales team to scope complex service engagements involving Service Now products and intricate integrations with client systems, with a focus on security, infrastructure, and architecture
• Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in the Low Code space
• Engage with Service Now product teams to provide feedback and insights on new features, capabilities, and best practices.
• Work and travel within MEA, based on customer and project demands

Qualifications

In order to be successful in this role, we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Consulting experience within enterprise organizations with the ability to influence and consult customers in an enterprise architectural environment
• Experience in defining and deploying future-state workflows and in identifying solutions from a people, process and technology…