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ServiceDesk Engineer L1
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-06-17
Listing for:
تابي
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Service Desk Engineer L1
Department: Service Desk
Employment Type: Full Time
Location: KSA
Reporting To: Roman Zhuravlev
Key Responsibilities- Handle requests from the support team and colleagues (basic problem analysis).
- Identify and report bugs.
- Standardize solutions, prepare and update documentation for L1 and L2 teams.
- Analyze technical issues and create development tasks for fixing them.
- Contribute to the development and improvement of internal tools and processes (automation, Back Office enhancements).
- Automate routine tasks.
- Experience working with Jira.
- Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy).
- Experience with monitoring and logging tools (Datadog, Grafana, Kibana).
- Knowledge and practical use of administrative automation tools.
- English at a level sufficient for written communication and reading technical documentation (B2).
- Understanding of software development principles.
- Experience writing simple SQL queries.
- Experience with Google Cloud.
- Experience with Google Apps Script.
- Scripting skills (Bash, Python, Go).
- Understanding of ITIL processes.
- Basic knowledge of Fin Tech.
- Jira administration experience.
- Experience at a startup.
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