Onsite Support

Congratulations, you have taken the first step towards bagging a career-defining role. Join our team of superheroes that safeguard data wherever it goes.

Seclore is the Data Security Intelligence company for the era of enterprise AI. Seclore helps organisations secure the data that powers how people and AI work, enabling them to adopt AI safely without losing control of sensitive information. By securing data itself and ensuring protection travels with it wherever it moves, Seclore enables trust, control, and resilience across the modern enterprise.

Seclore serves more than 500 global enterprises and government organisations across over 40 countries. For more information, visit

If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you!

This position is for self-motivated and highly energetic individuals who can think of multiple solutions for a given problem and help in decision-making while working in a super-agile environment.

• Act as the primary point of contact by providing technical support to enterprise customers while being stationed at the customer location.
• Handle real-time email or voice call queries and respond in a timely manner.
• Advocate for the customer by ensuring their concerns and issues are addressed effectively.
• Achieve a strong understanding of Seclore products and develop expertise in their functionality.
• Apply knowledge, experience, and analytical skills to diagnose and resolve issues in unique and complex customer environments.
• Strive to provide resolutions on the first interaction with the customer.
• Manage multiple cases simultaneously, addressing varying degrees of severity.
• Effectively communicate procedural and technical issues to internal teams, customers, and stakeholders.
• Prioritize and manage the schedule of cases, determine their priority level, and set expectations with customers.
• Assess the need to escalate cases to the appropriate resources for handling complex issues or situations.
• Engage with internal teams to prioritize and address customer requests efficiently.
• Conduct research on operating systems, infrastructure technologies, and Seclore products as required.
• Participate in new product releases, ensuring that all necessary training and information requirements are met to provide support for the new release.
• Engage in ongoing training, self-learning, and functional/organizational development.
• Create and update documentation and support knowledge bases to reduce troubleshooting time and drive faster resolutions.
• Collaborate with internal and customer teams with diverse expertise to enhance the overall support experience.

• Have BE /
  
  B.Tech / MCA / PGDST qualification from reputed institutes
• Are tech-agnostic, think innovatively and take calculated risk
• Have experience and skills in requirement analysis and impact assessment
• Have experience and skills in designing systems, components and modules
• Have experience and skills in technology evaluation and decision
• Have experience in mentoring team members for technical skills
• Have experience in guiding team for technical needs
• Have attitude, perseverance, innovation, and curiosity to meet and overcome challenges
• Have working proficiency and communication skills in verbal and written English

Let’s build the future of data security at Seclore together.