IT Site Services Engineer

As an IT Site Services Engineer, you will be the primary customer-facing technical expert on‑site, delivering hands‑on technical resolution and exceptional support for all end‑user device issues, including hardware, software, and network queries. A critical component of this role is serving as a WMS (Warehouse Management System) super user to troubleshoot device issues directly on the operational floor, focusing on rapid resolution, high end‑user satisfaction, and proactive maintenance of site‑based equipment.

• Respond to, log, and resolve support requests and incidents within agreed service levels.
• Diagnose and repair hardware issues for devices including desktops, laptops, mobile devices, printers, scanners, and peripherals.
• Utilise WMS super user expertise to troubleshoot and resolve WMS application and device issues within the warehouse environment.
• Configure and deploy new hardware and software, ensuring all end‑user devices are business‑ready.
• Maintain accurate records of on‑site IT assets to support the inventory management process.
• Engage effectively with site staff and non‑technical users to understand and resolve their issues, actively seeking feedback.

• Proven experience in an IT end‑user support, desktop support, or technical service role.
• Strong technical aptitude with experience in supporting hardware, operating systems, and essential software.
• Experience with, or a strong willingness to learn, Warehouse Management Systems (WMS) and handheld terminals.
• Familiarity with ticketing systems for logging and managing support requests.
• Excellent interpersonal skills with a strong focus on customer service and problem‑solving.
• Ability to collaborate effectively within a team environment and adhere to technical procedures.

We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive  welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation.

Whether it’s your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you ‘you’ – it is your talent and potential that we value most. Adjustments for you:
We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.

Unipart House
Garsington Road
Cowley
Oxford
OX4 2PG

Tel: