Mobile Device Management - UEM Technology
Listed on 2026-06-19
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IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
JD SCCM+MDM – JL3
As Modern Workplace Device Services, the candidate will enable customers' Modern Device Management transformation journeys with best practices, innovation, and technical leadership. This role is responsible for providing technical leadership in the creation, testing, and delivery of technology solutions designed to meet customers’ business needs.
The Modern Device Management Engineer is an experienced multi‑skilled professional with hands‑on experience in Intune and Modern Workplace Management. They are a good team player, part of a team responsible for delivering end‑to‑end support services to customers.
Manage enterprise Mobile Device Management (MDM) and Modern Device Management (UEM) platforms by installing, deploying, updating, and monitoring app usage on company‑deployed mobile and endpoint devices. Additionally, provide technical support to customers via telephone, web, and face‑to‑face, including installing, diagnosing, troubleshooting, repairing, maintaining, and upgrading software and devices to ensure optimal mobile and endpoint system performance.
Responsibilities- Troubleshooting and working experience with SCCM 1611/1706/1806/1902 and later versions, CB / Altiris
- Basic Windows OS and networking knowledge
- Basic knowledge of incident management; ability to resolve release issues
- Application deployment and monitoring
- Patch management
- Managing incidents on SWD tools
- Flexibility to work on a 24×7 basis
- Basic knowledge of AD and AD groups
- Basic infrastructure knowledge of the SWD tool
- Client installation and monitoring
- Independent work on reports and device health management
- Incident management and service‑request handling; able to resolve issues independently
- Good technical, communication, and presentation skills
- Ability to adopt and learn quickly
- Networking concepts – DNS, DHCP, TCP/IP, subnet, IPv4/IPv6
- Basic debugging skills
- Strong communication skills
Skills and Qualifications
- Overall minimum 4 years of experience in Information Technology (IT) and 2–3 years of relevant experience in Microsoft Endpoint Manager and/or Intune
- Knowledge of Workspace One and Intune
- Knowledge of ticketing tools such as SNOW, Remedy, DXCSM
- Basic knowledge of Cloud, Microsoft Azure, and Office 365 licensing
- Experience with Microsoft Defender, Azure, Intune, and MDM
- Experience with iOS, Android, and Windows application signing and provisioning
- Good communication skills with the ability to represent in global meetings/forums/customers
- Good understanding of network infrastructure
- Knowledge of Cloud technologies
- Excellent problem‑solving and analytical skills
- Ability to work independently and as part of a team; ability to multi‑task, change direction, set priorities, and meet deadlines
- Flexible work model supporting wellbeing, productivity, and work‑life balance
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