Information Technology Specialist

About the Role

We are looking for an IT Admin Engineer to support and administer our customer's IT environment, including users, servers, network, virtualization (Hyper‑V), and backup jobs. The role focuses on ensuring stable day‑to‑day operations, timely user support, and secure, compliant IT services across the organization.

• Manage various IT systems and provide day‑to‑day administrative support.
• Ensure continuous operation and maintenance of IT infrastructure, including servers, storage, virtualization (Hyper‑V), and cloud services.
• Work with Microsoft 365 Admin Center, Exchange Online, and Azure environments.
• Support data center operations and integrations between on‑premise and cloud platforms.

• Deliver L1/L2 support for system, software, and network‑related issues.
• Troubleshoot and resolve hardware and software problems on servers and end‑user devices.
• Collaborate with network and security teams to resolve connectivity and performance issues.

• Configure and deploy end‑user equipment including computers, printers, and peripherals.
• Support onboarding by preparing accounts, devices, permissions, and access for new users.
• Provide user training and guidance on standard tools (Windows, Microsoft 365, email, Teams).

• Assist in managing switches, routers, wireless, and other network components.
• Support firewall configuration and troubleshooting and help maintain network security and uptime.
• Work with vendors and service providers (ISP, hardware, software) when needed.

• Monitor the availability and health of IT systems and services.
• Perform routine health checks, apply patches and updates, and execute planned maintenance tasks.
• Configure, run, and monitor regular backup jobs for servers and virtual machines, and perform test restores.

• Maintain an up‑to‑date inventory of IT assets (laptops, desktops, servers, switches, firewalls, etc.).
• Track warranties and support contracts, and proactively plan renewals or replacements.
• Conduct periodic audits and health assessments of IT equipment.

• Implement and follow IT security policies, standards, and best practices.
• Help resolve security observations and vulnerabilities reported by security tools.
• Support compliance with internal policies and relevant industry standards.

• Assist the Infrastructure Manager with new infrastructure/product implementations and upgrades.
• Coordinate with internal departments and third‑party vendors on IT tasks and projects.
• Work within ITSM/ITIL processes for incidents, changes, and service requests, ensuring SLA adherence.
• Monitor helpdesk/ticketing systems for timely response and resolution.

• Maintain accurate, up‑to‑date documentation for systems, networks, procedures, and configurations.
• Create basic Visio diagrams and technical documents to support IT projects and operations.
• Develop simple user guides and awareness materials to enhance internal IT literacy.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2–3 years of experience in internal IT support / IT administration.

• Saudi National Only

• Strong hands‑on experience with Windows 10/11, Windows Server, and Microsoft 365.
• Good knowledge of Active Directory, Group Policy, basic networking (switching, routing, VLANs), and firewalls.
• Basic experience with Microsoft Hyper‑V and backup solutions.
• Familiarity with ITSM/ITIL concepts and ticketing/helpdesk systems.
• Strong troubleshooting, documentation, and customer service skills.
• Good communication skills in Arabic and English, with the ability to work in a team‑oriented environment.