E-Commerce Director

Employment Type: Full-time

Seniority Level: Director

The E-Commerce Director is responsible for leading the strategy, development, and performance of the company’s e-commerce platform and online sales channels. The role focuses on driving digital revenue growth, enhancing customer experience, and ensuring effective execution of online business operations aligned with organizational objectives.

• Develop and execute e-commerce strategies aligned with business goals.
• Identify growth opportunities and define KPIs to track performance.

• Oversee website performance, usability, and continuous optimization.
• Ensure mobile responsiveness, SEO optimization, and smooth user experience.
• Manage updates, enhancements, and technical issue resolution.
• Collaborate with marketing and product teams to optimize product listings.
• Ensure effective product presentation to maximize conversions.
• Support promotional and merchandising strategies.

• Improve the end-to-end online customer journey.
• Enhance service tools such as live chat, FAQs, and returns process.
• Monitor customer feedback and implement improvements.
• Monitor performance metrics and prepare regular reports.
• Use data insights to improve traffic and conversion rates.

• Ensure coordination between e-commerce and inventory systems.
• Maintain optimal stock levels and reduce stock issues.
• Lead and develop the e-commerce team.
• Manage budget and ensure efficient resource allocation.
• Build relationships with vendors and technology partners.

• Bachelor’s degree in Business, Marketing, or related field (MBA preferred).
• 15+ years of experience, including strong background in e-commerce leadership.
• Experience in digital marketing, online retail, and platform management.
• Strong knowledge of e-commerce tools, analytics, and SEO/PPC platforms.
• Excellent leadership, communication, and strategic thinking skills.