IT Manager

Mantis is a leading conservation-focused hotel brand with eco-lodges, waterways and curated eco-escapes located in remote destinations. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Acclaimed for its pioneering work in development, management, marketing, education and conservation, Mantis’s business model successfully combines responsible tourism, conservation and adventure, which translates to one-of-a-kind travel experiences. Whether small and intimate or vast and complex, on a sweeping African plain, in a bustling city, or in the midst of a forest, each is an exceptional place for guests to find themselves.

While uniquely different in the experiences they offer, all are linked through a collective ambition to be extraordinary; to be rare in a world that mass-produces sameness. Mantis consistently curates, collects and discovers destinations and experiences that stir the soul, defy expectations and live in the heart forever. Mantis is part of Accor, a world leading hospitality group offering experiences across more than 110 countries, with 5,700 properties, 10,000 food & beverage venues, wellness facilities or flexible work spaces, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

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Role Overview

As IT Manager
, you will lead the information technology function at Basiqat Resort by Mantis
, ensuring reliable, secure, and efficient IT systems that support both guest experience and operational excellence.

You will be responsible for managing all technology infrastructure across the resort, including networks, systems, property management systems, cybersecurity, and end-user support. This role is critical in a remote resort environment where technology stability directly impacts service delivery and guest satisfaction.

What You’ll Do

IT Operations & Infrastructure

• Oversee the installation, configuration, and maintenance of all IT systems and infrastructure
• Ensure reliable operation of networks, servers, Wi‑Fi, and telecommunications systems
• Manage hardware, software, and IT assets across the resort
• Ensure high system availability and rapid issue resolution

Property Systems & Applications

• Manage hospitality systems including PMS, POS, CRM, and back‑office applications
• Ensure seamless integration between operational systems and finance, reservations, and guest services
• Support system upgrades, implementations, and troubleshooting
• Maintain data integrity and system performance

Cybersecurity & Data Protection

• Implement and maintain IT security policies and procedures
• Monitor systems for vulnerabilities and ensure regular security updates
• Ensure compliance with data protection standards and Accor IT policies
• Manage access controls and user permissions

User Support & Service Delivery

• Provide responsive IT support to all resort departments
• Manage helpdesk operations and incident resolution processes
• Train staff on systems, tools, and digital processes
• Ensure smooth onboarding of employees into IT systems
• Manage relationships with external IT vendors and service providers
• Oversee procurement of IT equipment and software
• Coordinate with regional and corporate IT teams for standards and compliance
• Ensure cost‑effective IT operations and contract management
• Lead IT‑related projects including pre‑opening setup and system rollouts
• Support digital transformation initiatives within the resort
• Evaluate and recommend new technologies to enhance guest and operational experience
• Ensure scalability and future‑readiness of IT infrastructure

What We’re Looking For

• 5–8+ years of IT experience, preferably within hospitality or resort environments
• Strong knowledge of hospitality systems (Opera PMS, Micros POS, etc.)
• Experience in network administration, infrastructure management, and IT support
• Understanding of cybersecurity principles and data protection…