Transition Manager

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

The Transition Manager is responsible for supporting the management and coordination of the activities of the team in the completion of a transition project. This role ensures that transition projects adhere to all required governance processes, utilizes the correct tools and that client requirements are met. The Transition Manager supports fostering a collaborative and innovative team culture focused on operational excellence.

• Implements, runs, governs and controls transition programs from inception through to completion.
• Manages risk and minimizes potential failure by planning and ensuring the execution of all testing, training and change management activities.
• Undertakes due diligence investigations to determine exact client requirements.
• Works according to standard and set project management methodologies to plan and manage the execution of service and outsource transition projects.
• Establishes positive relationships with the client stakeholders and engages with them on a regular basis.
• Plans and coordinates engagement sessions with the client and prepares for and facilitates these sessions.
• Ensures that all parties remain informed throughout the process by ensuring that the required communication and reports are prepared and distributed on a regular basis.
• Identifies resource requirements for the transition project and negotiates and agrees the use of the resources.
• Performs as a people manager to the cross functional transition team, developing team members to grow in their roles.
• Fosters a collaborative and innovative team culture focused on operational excellence.

• Knowledge of project management methodologies, tools and standards (both Waterfall and Agile)
• Business and commercial acumen coupled with strategic thinking ability
• Ability to develop and enhance client and stakeholder relationships.
• Understanding of IT industry and expertise on transition management approaches and methodologies.
• Ability to construct plans and schedules with pricing information within a framework.
• Ability to interpret, deconstruct and contribute to contract collateral.
• Good communication skills, both verbal and written.

• Bachelor’s degree or equivalent in Computer Science or Information Technology or a related field.
• Relevant ITIL certification preferred.
• PMBOK and/or Prince II Certification(s) desirable.

• Solid experience in Service Transitioning and Project management preferably gained within a global IT services organization.
• Solid experience in engagement across contractual review and service definition.
• Demonstrated track record in managing complex client transition projects, preferably within a large enterprise environment.
• Demonstrable experience in communication and negotiation at a management level.
• Demonstrable expertise in transition management approach and methodology.
• Moderate level of experience in leading and managing a team

On-site Working

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in…