Technical Support Officer | IT Help Desk

GT Medical is looking for a competitive, proactive, and results-driven Technical Support Officer to provide first-line IT support and ensure smooth day-to-day technology operations across the organization. You will be responsible for diagnosing, troubleshooting, and resolving hardware, software, network, and system-related issues while delivering excellent user support.

• Provide first-line technical support via phone, email, remote tools, and on-site assistance
• Diagnose and resolve hardware, software, printer, and network issues
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
• Manage user accounts, passwords, and access permissions within Microsoft 365
• Support and troubleshoot Microsoft Outlook and email services
• Escalate complex technical issues to senior IT teams when required
• Support employee onboarding and offboarding (IT setup and access provisioning)
• Maintain accurate IT asset inventory and documentation
• Troubleshoot network connectivity and Wi-Fi issues
• Ensure compliance with IT security policies and report incidents promptly
• Install and configure IP phones (Grand stream)
• Install and maintain CCTV systems (Hikvision)
• Deploy and manage endpoint protection (ESET)
• Provide user training and promote IT best practices

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field
• 1–3 years of experience in IT support or help desk roles
• Strong knowledge of Windows OS and Microsoft 365 (Outlook, Teams, One Drive, etc.)
• Good understanding of networking fundamentals (LAN, WAN, Wi-Fi troubleshooting)
• Hands-on experience in hardware and software installation and troubleshooting
• Familiarity with IT asset management and user administration
• Exposure to IP telephony (Grand stream), CCTV (Hikvision), and biometric systems (ZKTeco) is an advantage
• Experience with endpoint security solutions (e.g., ESET or similar)
• Strong problem-solving and analytical skills
• Excellent communication and customer service abilities
  
  Ability to work under pressure and manage multiple priorities
• Willingness to provide both on-site and remote IT support

GT Medical is a growing company on a valuable mission, and our employees are the most important asset to us.

Apply now and be the future of GT Medical!