Assistant Manager, MS365 & Workplace

Job Purpose

The Assistant Manager, Microsoft 365 & Workplace Services is responsible for supporting the operational management of Microsoft 365 platforms and digital workplace technologies across the organization. The role ensures reliable collaboration services, effective endpoint management, and stable workplace technology environments supporting enterprise users.

The position focuses on Microsoft 365 tenant services, endpoint device management, and workplace collaboration platforms. The role works closely with identity, infrastructure, and system security teams to ensure workplace services operate securely and efficiently while supporting organizational productivity and communication needs.

• Support operational administration of Microsoft 365 tenant services supporting enterprise communication and collaboration platforms.
• Maintain operational stability of Microsoft 365 services including messaging, collaboration, and document management platforms.
• Support configuration management and lifecycle administration of Microsoft 365 platform services.

• Support operational administration of Microsoft 365 tenant services including communication, collaboration, and platform configurations.
• Manage tenant configurations supporting enterprise messaging, collaboration, and productivity services.
• Support license allocation and management within the Microsoft 365 tenant to ensure appropriate user access and service availability.

• Identify opportunities to enhance and optimize Microsoft 365 services to improve collaboration capabilities and user experience.
• Support implementation of new Microsoft 365 capabilities and service improvements aligned with organizational needs.
• Coordinate testing and rollout of Microsoft 365 service updates and platform enhancements.

• Maintain governance of Microsoft 365 tenant configuration and service settings across collaboration platforms.
• Ensure tenant configuration standards are applied consistently across Microsoft 365 services.
• Evaluate and support implementation of new Microsoft 365 capabilities in alignment with organizational standards.

• Support configuration and maintenance of Microsoft 365 security and collaboration protection policies.
• Maintain platform-level security configurations across Microsoft 365 services to support secure collaboration environments.
• Coordinate with cybersecurity teams to ensure platform security settings align with organizational security policies.

• Support administration of collaboration data services including SharePoint and One Drive environments.
• Maintain operational configurations supporting document management, data sharing, and collaboration workflows.
• Coordinate with governance teams to ensure data management practices align with organizational policies.

• Support administration of workplace collaboration platforms enabling enterprise communication and teamwork.
• Maintain operational availability of collaboration services used across the organization.
• Ensure workplace technology platforms operate efficiently to support business productivity.

• Support operational management of enterprise endpoint device platforms used for corporate device provisioning and management.
• Maintain endpoint device enrollment, configuration policies, and lifecycle management for enterprise devices.
• Ensure endpoint devices comply with organizational operational and management standards.

• Support operational management of workplace technology environments including meeting room technologies, collaboration tools, Printing services and digital workplace services.
• Coordinate with infrastructure teams to ensure workplace services integrate effectively with enterprise platforms.

• Coordinate with System Security teams to ensure endpoint protection platforms operate effectively across managed devices.
• Collaborate with Identity & Access Management teams to ensure endpoint identity integration and access controls align with organizational policies.

• Collaborate with other members of the Infrastructure & Platforms team to support operational activities when required.
• Provide cross-functional support across infrastructure, cloud, and identity services to ensure operational continuity.

• Coordinate with platform providers and technology vendors supporting Smart workplace and Microsoft 365 services.
• Support vendor support cases and platform maintenance activities.

• Investigate and resolve incidents affecting Microsoft 365 services, workplace technologies, and endpoint management platforms.
• Coordinate with Service Desk and infrastructure teams to resolve escalated issues affecting workplace…