Field Service Technician

## Field Service Technician Apply locations:
Saudi Arabia - Riyadh time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR0005781

Duties and Responsibilities:

• Being the first point of contact according to defined service levels and operating hours.  
• Provide local 1st line support to Global Blues customers (merchants).  All contacts (i.e. incidents, requests...) must be logged in an accurate and timely way as per defined Merchant Services processes.  
• Operate the Issue Tracking System and the related processes including communication and escalation structures.  
• Doing field service to solve or escalate all incidents and requests in a predefined, accurate and timely way.  
• Install, Maintain, Deinstall, Change of Global Blue Issuing Solutions according to Merchant Services processes and procedures.  
• In coordination with the sales team, provide training and after sales support related to the Issuing Solutions (onsite, or by phone).  
• Maintain, operate and keep the local inventory accurate and provide inventory access/reports to Global Blues Merchant Solutions team.  
• Costs to be in line with budget.  Skills and education:  
• IT or Technology education.  
• 2 – 5 years’ experience in a similar position.  
• Technical background as IT Service Desk or Technical Support (First Level);  
• Understanding of Pc, Operating Systems, Networks and Point-of-sale related technology and transactional systems.  
• Familiar with Ticketing Systems.  
• Experienced on Payment Systems/Solutions is a plus;  
• Proven understanding of customers’ needs and able to provide solutions or escalate issues.  
• Strong customer service orientation.  
• Independent and self-motivating personality, able to work under remote management.  
• Strong resolution orientation, interpersonal, communication and organization skills.  
• Ability to work in team and present ideas clearly and concisely.  
• Good English language skills (oral & written)### About UsAt Global Blue, we firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over
** 40 years
** of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over
** 35 million
** Tax Free Shopping transactions every year and our payment partners in elevating the experience of
** more than 31 million
** transactions worldwide. Our post-purchase solutions also cater to the needs of
** over 47m e-commerce shoppers.
** Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.Our diverse community of over
** 2,000 employees
** represent more than
** 80 nationalities
** across
** 53 countries**. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey.
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