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XIT Support Agent; L1/L2 - Omni-Channel
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-06-26
Listing for:
NextEra
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Next Era is seeking Contact Center Agents for providing 24x7 IT support in Riyadh. The role involves handling user queries through various channels and performing ticket logging. Ideal candidates should have 2-4 years of experience, preferably in Service Desk or Contact Center environments, and must be bilingual in Arabic and English.
They will be expected to provide first-level troubleshooting, maintain SLA targets, and support VIP users as needed. A background in IT or Computer Science is preferred.
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