Technical Service Delivery Specialist Cloud

Technical Service Delivery Specialist Cloud

Riyadh, Saudi Arabia | Posted on 06/20/2026

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, Manage Engine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability.

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

The Technical Service Delivery Specialist – Cloud is an experienced individual contributor responsible for executing and handling cloud service delivery across client environments. Working primarily within Microsoft Azure, AWS, and hybrid platforms, this role applies solid technical knowledge and practical judgment to ensure cloud services are delivered reliably, securely, and in line with contracted SLAs. The Senior Specialist handles complex operational tasks with meaningful independence, engages clients professionally on technical matters, and contributes to service improvements based on accumulated experience - without taking on a leadership, architecture, or team management mandate.

• Service Delivery Execution
• Execute and monitor daily cloud service delivery activities across assigned client environments, covering Azure, AWS, and hybrid platforms within defined operational scope.
• Ensure consistent delivery of cloud services across compute, storage, networking, identity, and platform layers in line with contracted SLA requirements.
• Track cloud resource health, availability zone status, and service quotas; identify and report deviations from agreed uptime and performance targets.
• Coordinate with cloud engineering and support teams for escalations related to resource degradation, misconfiguration, or service disruption, following escalation procedures.
• Maintain accurate service records, operational logs, and delivery documentation in compliance with client and organizational standards.
• Perform periodic reviews of cloud configuration baselines, access policies, and resource tagging to confirm alignment with established governance standards.
• Monitor cloud dashboards, alerting tools, and health indicators across managed environments; respond to alerts within defined response windows.
• Support cloud cost governance by conducting utilization reviews, preparing right‑sizing recommendations, tracking reserved instance coverage, and responding to budget alerts.
• Coordinate and execute routine operational tasks including patch management, backup validation, snapshot schedules, and certificate renewals for cloud‑hosted workloads.
• Identify and elevate performance degradation, cost anomalies, or capacity concerns to the Service Delivery Lead with relevant supporting data.
• Support cloud security posture activities by reviewing compliance scores in Defender for Cloud and AWS Security Hub and actioning assigned remediation items within scope.
• Act as a technical point of contact for…