Storage Engineer KSA

Role Overview

We're looking for an Infrastructure Storage Engineer & Technical Account Manager. We are seeking a customer-facing infrastructure professional to provide end-to-end operational support, technical guidance, and service coordination. The ideal candidate will combine strong hands‑on technical expertise with excellent stakeholder management to ensure high availability, proactive risk mitigation, and exceptional customer service.

• Act as the primary technical contact for customer operational issues, escalations, and service reviews.
• Manage and support infrastructure including Storage, Compute, SAN, and Backup platforms.
• Monitor infrastructure health, performance, capacity, and lifecycle, providing proactive recommendations and risk mitigation.
• Plan and coordinate hardware/software upgrades and change activities.
• Coordinate field services, work orders, engineer dispatch, spare parts, and partner activities.
• Deliver regular reports on asset health, incidents, capacity, and service improvements.
• Build strong customer relationships while ensuring SLA compliance and continuous service optimization.

• 5+ years of experience in Infrastructure Support, Storage Engineering, or Technical Account Management.
• Strong hands‑on experience with Dell technologies:
  Storage (Power Store, Power Max, Unity, Power Scale, ECS, Data Domain);
  Compute (Dell Power Edge Servers, MX Platform); SAN (Connectrix, Brocade).
• Good understanding of SAN/NAS/Object Storage, VMware, networking fundamentals, performance monitoring, capacity planning, and infrastructure troubleshooting.
• Knowledge of ITIL processes (Incident, Problem, and Change Management).
• Excellent communication, stakeholder management, and customer‑facing skills.
• Dell certifications are a plus.