Managed Service Delivery Lead & Project Manager

Managed Service Delivery Lead & Project Manager

Riyadh, Saudi Arabia | Posted on 06/30/2026

The Managed Service Delivery Lead & Project Manager is a strategic, dual‑function role responsible for overseeing the holistic high performance of IT operations and driving continuous technical enhancements for a KSA finance company. You will be the primary point of accountability for the managed services engagement, ensuring that the Fineract loan management system, ERPNext, bespoke applications (mobile, middleware, credit engine, BPM), and GCP infrastructure meet strict SLA and performance targets, while simultaneously project‑managing the development lifecycle for system upgrades, new feature rollouts, and custom integrations.

• Service Governance:
  Own the overall service delivery lifecycle, conduct regular Service Level Review meetings with business stakeholders, and report on system performance, SLA/KPI achievements, and operational stability.
• Continuous Improvement:
  Analyze service performance data with the ITSM Lead, identify recurring issues, optimize support workflows, and implement preventative measures across the infrastructure and application layers.
• Transition Management:
  Oversee the smooth transition of newly developed proprietary components (e.g., mobile app updates, new BPM workflows) from the engineering team into the live managed support environment.
• Vendor & Cloud Management:
  Coordinate with third‑party vendors and manage the operational aspects of our Google Cloud Platform hosting environment, ensuring cost‑efficiency, scalability, and high availability.
• End‑to‑End Project Execution:
  Lead planning, execution, and delivery of ongoing software development projects, including enhancements to the custom middleware, credit decision engine, and loan management integrations.
• Agile Leadership:
  Facilitate Agile/Scrum ceremonies (sprint planning, daily stand‑ups, retrospectives) for distributed engineering and delivery teams.
• Requirements & Scope Management:
  Work closely with business analysts and product owners to translate KSA financial business requirements into actionable technical project plans, managing scope creep and delivery timelines.
• Risk & Resource Management:
  Identify project bottlenecks, manage technical dependencies between off‑the‑shelf platforms (Fineract/ERPNext) and proprietary code, and dynamically allocate engineering resources to meet delivery deadlines.

• Experience:
  
  8+ years in Project Management and Managed Services Delivery, with a strong background in financial services, banking, or fintech sectors.
• Certifications:
  
  Active PMP, PRINCE2, or Agile (CSM/PMI‑ACP) certification required. ITIL v4 certification highly desirable.
• Qualifications & Technical Requirements:
  • Demonstrated experience managing complex software delivery involving core banking/loan management platforms (Fineract), ERP systems, and custom microservices.
  • Strong understanding of cloud infrastructure deployments, preferably Google Cloud Platform.
  • Familiarity with modern software development life cycles (CI/CD, Dev Ops) and integration architectures (APIs, middleware).
  • Regulatory & Market Knowledge:
    Familiarity with Saudi Central Bank (SAMA) regulations, data privacy compliance, and KSA financial sector operational standards.
• Communication:
  Exceptional stakeholder management and executive presentation skills. Bilingual proficiency in Arabic and English required.