IT Specialist

Job Title:

IT & Venue Helpdesk Specialist

Duration:
August 2026 – January 2027

We are hiring ITCC & Venue Helpdesk Specialists to support a major sporting event in Saudi Arabia. This is an exciting opportunity to be part of a world-class sporting event and contribute to the delivery of seamless technology operations across competition and non-competition venues. The successful candidate will provide frontline IT support, assist with incident management, and ensure the smooth operation of event technology systems throughout the tournament.

• Provide first-level IT support to venue users and operational teams
• Monitor and support IT systems and services during event operations
• Troubleshoot hardware, software, network, and connectivity issues
• Log, track, and resolve incidents and service requests using ITSM tools
• Escalate technical issues to relevant support teams when required
• Support deployment, configuration, and testing of IT equipment
• Coordinate with venue operations, vendors, and technical teams
• Participate in venue readiness activities, rehearsals, and operational testing
• Support deployment and configuration of IT equipment across venues
• Ensure systems are fully prepared prior to operational go-live

• 3–5 years of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Operations
• Basic knowledge of networking, hardware, and end-user support
• Experience using ITSM tools such as Service Now or similar platforms
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work effectively in a fast-paced operational environment
• Experience supporting sporting events, stadiums, or large-scale events is an advantage
• ITIL certification is a plus

This is an exciting opportunity to contribute to a high-profile sporting event and ensure smooth IT operations across multiple venues and disciplines.