Customer Success Manager - BytePlus; GenAI & SaaS; Third-Party Associate

Customer Success Manager - Byte Plus (GenAI & SaaS) (Third-Party Associate)

Location:

Riyadh

Team:

Employment Type:

Third-party Associate

Job Code:

A249972

• Serve as the primary technical point of contact for key enterprise accounts, building strong long-term relationships with stakeholders to ensure Byte Plus solutions align with their business objectives.
• Provide expert technical guidance during the post‑sales phase, gaining an in-depth understanding of client business scenarios to summarize and share product application best practices.
• Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on‑time completion and continuous support.
• Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.
• Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.

Minimum Qualifications

• Bachelor’s degree or above with 3+ years in technical customer‑facing roles such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager.
• Deep expertise in cloud or AI product suites from major global cloud providers (e.g., AWS, Azure, Google Cloud).
• A collaborative team player capable of setting clear goals, driving successful delivery, and fostering positive team morale.

Preferred Qualifications

• Prior success collaborating with Digital Native Businesses (DNBs), ISVs, and Systems Integrators (SIs) in E‑commerce, Media, Gaming, or Education.
• Proven track record in managing large‑scale migration and deployment projects within enterprise software or cloud ecosystems.

Important Note:

Please be advised that this job posting is on behalf of a third‑party agency. This is an ongoing assignment managed by a third‑party agency, who will be your employer. While you may be assigned to work at Byte Dance, you will not be a Byte Dance employee. All contractual terms, including payroll and benefits, will be handled by the third‑party agency.

By applying, you agree that the information provided in your application may be processed and retained by Byte Dance for recruitment purposes and shared with the third‑party agency in accordance with Byte Dance’s Applicant Privacy Notice.