Account Manager

Do you want to work in a fun, smart, and energetic environment where you will be challenged, rewarded AND inspired? Come work with a leading digital agency that is working with large world-class clients across the GCC. We are growing quickly and have several openings to join our team of passionate and top-performing experts.

We are a digital consultancy & full-service agency that partners with clients, founders, & investors to build and sustain digital advantage. With a broad range of experiences serving clients in KSA, the UAE, and globally, our team of digital strategists provides government entities & private sector organizations with world-class strategy and execution capabilities

Our lines of business include digital advisory (incl. research and analytics), social media management, performance marketing, and web/mobile app design and development .

• Listen and understand client context, d isplay deep understanding of client marketing and communications objectives and challenges / pain points
• Is an expert on our clients' brand, structure and industry and ensures our deliverables are
  aligned with client objectives
• Gradually pick up organizational dynamics/politics to help steer us clear of issues
• Actively listen and probe to gather client requirements (and sometimes even anticipate unstated needs)

• Serve as DA’s primary representative at the client – the person who will handle the main day-to-day point of contact for all things related to the account
• Emcees or leads client meetings and presentations. Is ultimately responsible and actively manages the creation of clear and compelling meeting documents (e.g., presentations, meeting minutes, etc.)
• Learn client’s industry sector and stay up-to-date with digital marketing & technology trends to establish a credible and influential voice in client discussions

• Builds strong, long-term client relationships and maintain frequent contact
• Routes and ensures we address client queries effectively and in a timely manner; efficiently gather and transmit client feedback to the team as needed
• Conduct periodic account reviews (usually quarterly) to gauge delivery according expectations and client satisfaction
• Builds trust and maintains strong client relationships; instills confidence and ensures clients will accept our best ideas and strategies

• Work with leadership team to set digital strategies at your assigned accounts
• Work with the project team to manage timely completion of all contractually agreed to deliverables
• Be aware of and able to articulate client's digital strategy and help set project success criteria and KPIs and work with team to deliver reports or dashboards on web performance metrics

• Maintain responsibility for timely invoicing and processing of our payments
• Identify and/or suggest opportunities for account expansion or new projects

• Drive Outcomes, Profitability and Productivity across your Account

• Strong problem solving skills and willingness to roll up one’s sleeves to get the job done
• Skilled at working effectively with cross functional teams in a matrix organization
• Established presentation and writing skills -- excellent in both verbal and written communications
• Polished, poised, professional, and can develop a strong client presence
• Ambitious, willing to work hard, and are looking to advance your career
• Well organized, can handle stress, ambiguity and deadlines.
• Conversant in Digital Marketing and have a willingness and capacity to learn
• Saudi nationality, knowledge of Saudi culture, and fluency in English/Arabic language are preferred but not prerequisites
• Ambitious, willing to work hard, and are looking to advance your career
• Well organized, can handle stress, ambiguity and deadlines.
• At least 3 yrs of experience in Marketing / Advertising. University education, agency experience, and experience with digital marketing (managing large accounts), social media, and e-commerce is a plus

All your information will be kept confidential according to EEO guidelines.

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