RR-- Associate Manager Software Engineering

Apply for RR-0203394 - Associate Manager Software Engineering at DXC Technology in الرياض, S01, SA. This Full time on site position offers great opportunities for career growth.

The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web‑based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.

• Issue Investigation & Resolution:
  Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications. Reproduce issues in test/staging environments to identify bugs or misconfigurations. Conduct detailed log analysis, SQL/database checks, and API validation.
• Incident Management:
  Classify and prioritize incidents based on severity and business impact. Escalate unresolved issues to Level 3 (development team) with proper documentation and root‑cause findings. Collaborate with L1 and L3 teams during major incidents and post‑incident reviews.
• User Support & Communication:
  Communicate with business users or clients to gather additional information when needed. Provide workarounds or solutions while permanent fixes are being developed. Maintain knowledge base and support documentation.

• Prepare scripts or SQL queries to validate data or resolve issues.
• Perform basic configuration changes or updates in non‑production environments.
• Conduct release verification and smoke testing after deployments.
• Continuous Improvement:
  Analyze recurring issues to suggest long‑term fixes or enhancements. Provide feedback to development/QA teams to improve application stability and usability.

• Technical
  
  Skills:
  
  Strong understanding of various technologies (Java, .net, and Visual Basic). Experience with web application architectures (e.g., client/server, REST APIs). Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries. Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.
• Soft Skills: Strong analytical and problem‑solving skills. Excellent communication and documentation abilities. Ability to work independently and under pressure.
• Communication and Code/CI Tools: Slack, Microsoft Teams, Email. Git, Jenkins, Git Hub Actions.