Technical Support Specialist

Technical Support Specialist – AI Solutions

We are seeking a Technical Support Specialist with strong experience in handling, investigating, and resolving technical issues related to Artificial Intelligence solutions and systems. The ideal candidate will be responsible for monitoring AI services, troubleshooting incidents, validating reported issues, and ensuring the stability and reliability of AI-powered applications in production environments.

This role requires strong technical troubleshooting skills, analytical thinking, and the ability to support AI systems across operational and business environments.

• Monitor AI systems and applications to ensure smooth daily operations.
• Investigate, diagnose, and resolve incidents, issues, and service requests related to AI solutions.
• Validate reported issues and identify root causes through technical analysis.
• Collaborate with technical teams to troubleshoot system, API, data, or model-related issues.
• Track support tickets and ensure timely resolution based on SLA requirements.
• Escalate critical incidents when necessary and coordinate resolution efforts.
• Maintain issue logs, troubleshooting documentation, and knowledge base articles.
• Ensure service continuity, system reliability, and performance optimization.

• Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field.
• Minimum 5 years of experience in technical support, application support, or IT operations.
• Experience supporting AI solutions, machine learning systems, or intelligent applications
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• Strong troubleshooting and incident management skills.
• Experience in issue validation and root cause analysis.
• Familiarity with APIs, databases, system logs, and monitoring tools.
• Strong communication and problem-solving skills.
• Experience in enterprise or production support environments is preferred.