Helpdesk Operator; Saudi National

Job Description

Provide first-line operational and technical support for systems, facilities, and user queries to ensure uninterrupted service delivery.

• Receive, log, and manage incidents and service requests through helpdesk systems.
• Provide initial troubleshooting for IT, ITS, and facilities-related issues.
• Escalate complex issues to relevant technical teams and track resolution.
• Ensure timely closure of tickets in line with SLAs.
• Maintain accurate records of incidents, requests, and resolutions.
• Support reporting on system performance and recurring issues.

• Diploma or degree in IT, Computer Science, or related field.
• Minimum 1+ year experience in helpdesk or technical support roles.
• Familiarity with ticketing systems and incident management processes.
• Basic troubleshooting skills in IT systems and applications.
• Strong communication and customer service orientation.

Explore the rewards and benefits that help you thrive – at every stage of your life and your career.

• Tax-free salary.
• Life insurance coverage.
• Medical insurance.
• Annual leave balance.
• Company gratuity scheme.
• Discretionary bonus program.
• Annual flight contribution.
• Transportation & housing allowances.
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Worker Type Employee

Job Type Regular

AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.