Information Technology Help Desk

We are seeking an IT Help Desk Support professional to provide technical assistance to end users and ensure the smooth operation of IT systems. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues while delivering excellent customer service.

• Provide first-level technical support to users via phone, email, remote access, or in person.
• Diagnose and resolve hardware, software, printer, and network issues.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Set up user accounts, email accounts, and access permissions.
• Install and update operating systems, software applications, and security patches.
• Log, track, and resolve support tickets within agreed service levels.
• Escalate complex issues to senior IT staff when necessary.
• Maintain accurate documentation of incidents, solutions, and IT assets.
• Support Microsoft 365 applications and basic Active Directory administration.
• Ensure compliance with IT policies and security standards.

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–2 years of experience in IT Help Desk, Technical Support, or a similar role.
• Good knowledge of Windows operating systems and Microsoft 365.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with Active Directory and ticketing systems.
• Strong problem-solving and troubleshooting skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.