Customer Technical Support; CTS

One of our clients are seeking for Customer Technical Support (CTS) who is responsible for providing expert technical assistance to customers, ensuring effective resolution of issues related to the company’s ink products. The role focuses on enhancing customer satisfaction through timely support, technical guidance, and collaboration with internal teams in a manufacturing-driven environment.

• Provide technical support and consultation to customers regarding water-based and solvent-based ink products.
• Assist customers in troubleshooting, diagnosing, and resolving technical issues and product-related inquiries.
• Conduct on-site and remote technical support visits as required to ensure optimal product performance.
• Work closely with Sales, Production, and R&D teams to address customer concerns and provide tailored solutions.
• Deliver product training, usage guidelines, and technical documentation to customers when needed.
• Collect customer feedback and report recurring technical issues to improve product quality and service standards.
• Ensure timely follow-up on customer complaints and maintain high levels of customer satisfaction.
• Comply with company policies, safety standards, and industry regulations.

• Minimum of 5 years experience in Customer Technical Support or a similar technical role.
• Proven experience in assisting customers with resolving technical issues related to ink or chemical products.
• Bachelor’s degree in Chemistry, Chemical Engineering, Industrial Engineering, or a related field.
• Mandatory experience in an industrial manufacturing environment, specifically with water-based and solvent-based inks.
• Strong problem-solving, analytical, and communication skills.
• Ability to work independently and collaboratively with cross-functional teams.