Senior Technical Writer

Key Responsibilities

• Collaborate with Delivery, Development, and Application Support teams to gather detailed functional and non-functional requirements.
• Author and maintain Software Requirements Specification (SRS) documents for systems being handed over post go-live.
• Develop standardized handover documentation templates and checklists.
• Ensure that all handover deliverables include architecture overviews, configurations, support scenarios, workflows, and known issues.
• Translate technical specifications, user stories, and configurations into clear, structured documentation.
• Conduct interviews with SMEs and stakeholders to gather undocumented knowledge relevant to support.
• Review existing documentation and align with QMS and ITSM standards.
• Ensure documentation adheres to audit, compliance, and traceability requirements.
• Support periodic reviews and updates of documentation to reflect system changes or new releases.

• Bachelor’s degree in Computer Science, Information Systems, Technical Communication, or related field.
• Exceptional writing and organizational skills.
• Strong understanding of software delivery lifecycle and production support environments.

• 5+ years as a Technical Writer in IT, software, or enterprise environments.
• Proven experience developing SRS or technical handover documents.
• Background in working within Agile, Dev Ops, or Waterfall delivery models.

• Proficient in Microsoft Word, Confluence, JIRA, or documentation management systems.
• Familiarity with SRS, BRD, and technical design documentation standards.
• Experience with diagramming tools like Visio, Lucidchart, or Draw.io.
• Understanding of APIs, software architecture, and infrastructure basics.

• Ability to take ownership of the handover documentation lifecycle.
• Collaborate across departments to enforce standards and drive process improvement.
• Mentor project teams on documentation expectations and SRS structure.

• Certified Technical Writer (e.g., CPTC by STC)
• ITIL Foundation (for understanding support environments)
• ISO 9001 Awareness or CMMI knowledge is a plus

• Detail-oriented with a high degree of accuracy.
• Strong communication and stakeholder management skills.
• Analytical mindset with the ability to connect business needs to technical solutions.
• Proactive and self-driven with a commitment to quality.