Access Management Supervisor

Purpose of Job

Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long‑term objectives. Jobholders oversee the implementation of operational plans and the provision of significant improvements to set policies, procedures, standards and reports. Their main operational role includes supervising the development of IT security access guidelines, policies and procedures. Manage the operation and maintenance of IT security access.

Provide expert recommendations to implementation of the new and change requests related to IT security access. Review the actual performance of IT security Access Management against set of KPIs and provide recommendations.

• Stay updated with IT security Access Management trends, understand business needs, and develop ZATCA IT security Access Management guidelines, policies and procedures to provide full protection of IT environment
• Follow IT security Access Management operational standards, and accordingly operate IT security access including administration and maintenance (identity, authentication, and authorization) of networks, solutions, systems, applications and devices
• Collect identity information of all service users, manage the complete lifecycle of access, identity and accounts and document all needed information
• Receive requests for granting, changing or restricting access rights to services, enable access and authorization to systems and devices based on technical processes and requests, and manage ongoing business support for access management around the clock
• Receive IT security access incidents and escalated tickets, handle the received incidents and tickets according to their priority, and provide the proper resolution in timely and effective manner within the agreed SLAs
• Gather information on the received change requests related to IT security access, conduct impact analysis to prioritize and schedule the change requests, implement the change requests accordingly, and measure their effectiveness
• Monitor the access to ZATCA systems, devices and applications, report issues, and provide recommendations
• Collect the actual performance of IT security Access Management, analyze the collected metrics, identify gaps against set of KPIs, and generate periodical reports with appropriate corrective actions in order to eliminate or mitigate IT security access risks

• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested

• Train junior staff on the different job activities to ensure transfer of know‑how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes

• Bachelor’s degree in Computer Science, Information Technology, or equivalent is required
• Master’s degree in Information Technology Management, Computer Science, Business Administration, or equivalent is preferred

An optimal of 8 years of relevant experience, with a preferred 3 years of experience in managerial level

• Collaboration and Communication
  - Developing
• IT Operations Management
  - Advanced
• Professionalism
  - Proficient
• Project Management
  - Proficient
• IT Compliance
  - Proficient
• Results Oriented
  - Proficient
• Information Security
  - Advanced
• Customer Focus
  - Proficient
• Enablement of Change and Innovation
  - Developing
• Vendor Management
  - Proficient
• Cybersecurity Incident and Investigation
  - Proficient