Product Specialist Acute Care Middle East

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.

We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials.

We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe. Worldwide sales exceed €1.84 billion in 2022, and our workforce is more than 7,000 strong.

This position ensures an excellent level of consultancy and support to our partners and affiliates within the Middle East area in the EEMEA region by providing application training, technical product information updates, second-level application support, troubleshooting and on-site activities on key strategic markets.

Moreover he/she supports the implementation of the marketing plan for the Acute Care line products in their area of responsibility with the coordination of the EEMEA Marketing team.

• Provide both theoretical and practical application training to EEMEA partners and other stakeholders.
• Provide telephone, email, and on-site second-level application support and troubleshooting to distributors.
• In line with the EEMEA policy, provide on-site application support to our partners for any first installation in their countries.
• Coordinate with distributors to support customers. Organize regular visits to selected countries to provide support to our partners.
• Support distributors and affiliates with a consultancy approach in organizing and improving their local application structure and capabilities.
• Adopt and implement Corporate support initiatives into EEMEA region.
• Act as primary contact for the troubleshooting of quality and performance issues, open and follow up complaints when applicable, and elevate to the SBU when needed.
• Cooperate with other internal representatives to support EEMEA and the Company’s commercial strategy including the support of IT solution implementation.
• Share technical product information updates with all pertinent stakeholders.
• Regularly upload and update internal communication channels with relevant documentation such as operator manuals, product information and other relevant materials and resources to technically support distributors and affiliates.
• Organize support meetings and conference calls with our partners and affiliates to share information and align main application strategies and actions.
• Keep the EEMEA internal team and management updated on key support projects, actions and initiatives.
• Attend international meetings to remain current on technical updates, best practices, application strategy and corporate projects.
• Eventually, support our partners specially from non-zero distance countries on tenders technical specifications and other pre‑sales activities.
• Eventually, help distributors to perform evaluation of our solutions to commercial prospects.
• Support the implementation of the marketing plan for the assigned business line products in the area of responsibility with the coordination of the EEMEA Marketing team.
• Support the organization of educational events in alignment with the marketing plan.
• Advise channel managers and KAMs for the most suitable product solution in commercial opportunities.
• Support in the profit analysis for tenders.

This position has strict relationships with:

• Internal Stakeholders: KAM – Customer Support
  - Marketing – Logistics – RA&QA – Compliance –Administration Office
• External Stakeholeders:
  Distributors
  - Clients – Users – Suppliers – Key Opinion Leaders.

Master’s Degree in the scientific, technical or biomedical field.

Specific technical and scientific knowledge in Acute Care.

Technical background. Preferably knowledge on IVD industry.

Preferably knowledge of Marketing and Sales Processes

Project management

SAP and Microsoft knowledge

The ideal candidate for this position will exhibit the following skills and competencies:

• Customer-centric approach
• Problem Solving
• Organizational skills & Time Management
• Communication & Public Speaking
• Flexibility
• Teamwork
• Cultural agility

Up to 50% of working time.

If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV. Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.