ServiceNow Technical Lead; Facility Management Job Riyadh area,Riyadh Region Saudi Arabia,IT/Tech

Position: ServiceNow Technical Lead (Facility Management)

Muller’s Solutions is seeking an experienced Service Now Technical Lead (Facility Management) to lead the implementation of a Service Now-based Facility Management solution for a large enterprise client in Saudi Arabia. The successful candidate will provide technical leadership, solution design, platform configuration, and integration with SAP systems to deliver an enterprise Facility Management solution that supports operational excellence.

Key Responsibilities

Lead the end-to-end implementation of the Service Now Facility Management solution.
Design and implement scalable Service Now solutions aligned with business and technical requirements.
Configure and customize Service Now modules supporting Facility Management operations.
Deliver core capabilities including:

Maintenance Management
Work Order Management
Service Requests
Workplace Support Services
Transportation Services
Telecommunications Services
Inventory Management
Customer Relationship Management
Technical Support
Asset Engineering
KPI & SLA Management
Reporting and Dashboards

Design and oversee integrations between Service Now and SAP for:

Vendors
Contracts
Purchase Orders
Service Entry Sheets (SES)
Payment Status

Lead technical design sessions, architecture reviews, and development activities.
Develop and review integrations using REST/SOAP APIs, Integration Hub, MID Server, and other Service Now integration technologies.
Provide technical leadership to developers and implementation teams.
Support solution testing, SIT, UAT, production deployment, and hypercare activities.
Prepare technical documentation, solution designs, and implementation artifacts.
Ensure adherence to Service Now best practices, governance, security, and performance standards.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
8+ years of Service Now implementation experience.
At least 3 years of experience as a Technical Lead or Solution Architect.
Proven experience delivering end-to-end Service Now implementations.
Hands‑on experience with Service Now Workplace Service Delivery (WSD), Workplace Services, Facility Management, or related Service Now modules.
Experience implementing Maintenance, Work Orders, Service Requests, Asset Management, and Workplace Services.
Strong experience integrating Service Now with SAP ERP, SAP S/4

HANA, and/or SAP Ariba.
Hands‑on experience with Integration Hub, Flow Designer, Script Includes, Business Rules, Client Scripts, REST APIs, SOAP APIs, and MID Server.
Strong knowledge of Service Now platform architecture and development best practices.

Preferred Skills

Service Now Certified System Administrator (CSA).
Service Now Certified Application Developer (CAD).
Service Now Certified Implementation Specialist (CIS).
Experience with Workplace Service Delivery (WSD), ITSM, ITAM, or CSM modules.
Experience with enterprise reporting, dashboards, KPI, and SLA management.
Experience working on large‑scale enterprise implementations.
Strong stakeholder management and communication skills.

Preferred Experience

Experience delivering Service Now Facility Management implementations in large enterprise environments.
Experience integrating Service Now with SAP procurement and finance processes.
Experience leading technical teams throughout the full project lifecycle from design to go‑live and post‑production support.

#J-18808-Ljbffr