Customer Project Manager – Telco Solutions

Responsibilities

• Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects.
• Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems.
• Responsible for business as well as team management.
• Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.
• Frequently contributes to the development of new ideas and methods.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
• Acts as an expert providing direction and guidance to process improvements and establishing policies.
• Frequently represents the organization to external customers/clients.
• Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives.
• May provide mentoring and guidance to lower level employees.

• First Level University degree.
• 7 years experience in project management or in like roles/businesses.
• Bachelor’s degree in IT, Engineering, or related discipline with over 7 years of experience implementing IT solutions as a project manager in the Telco industry.
• Minimum 3–5 full life cycle IT implementations as an IT project manager in the Telco industry.
• Excellent oral and written communication, presentation, meeting management, negotiation, and conflict resolution skills.
• High internal drive/self-initiative; strong analytical and problem-solving skills.
• Deep knowledge and experience in project management methodologies—waterfall, agile, lean, etc.
• Experience following best practices and project management standards.
• Demonstrated eagerness to learn new methods, follow leadership, and achieve results.
• Thorough understanding of project management artifacts and deliverables.
• Good understanding of software test methodologies; exposure to test management tools is a plus.
• Formal education or certification in Project Management (PMP) is preferred.
• Experience with vendor engagement, statements of work, and procurement processes is a plus.
• Fluency in English.

• Project Management Professional (PMP)