Infrastructure Administrator

Responsibilities

• Support installation, configuration, and maintenance of infrastructure agents across Linux and Windows environments ensuring standardization and security compliance
• Perform system administration tasks including OS-level configuration, patching, hardening, and agent lifecycle management
• Deploy and manage enterprise tools such as monitoring agents, endpoint management solutions, backup agents, and security tools (e.g., SIEM, EDR)
• Ensure compliance with SAMA, NCA, PDPL, and NDMO cybersecurity and data protection requirements during installation and configuration activities
• Execute infrastructure operations aligned with ITIL processes including Incident, Problem, and Change Management ensuring proper documentation and approvals
• Monitor system health, performance, and availability through enterprise monitoring tools and proactively remediate infrastructure issues
• Assist in Disaster Recovery (DR) and Business Continuity Planning (BCP) activities including testing, failover validation, and recovery execution
• Collaborate with vendors and internal teams for troubleshooting, upgrades, and deployment of infrastructure components
• Maintain accurate operational documentation including configuration baselines, deployment procedures, and knowledge base articles
• Perform root cause analysis (RCA) for infrastructure incidents and implement preventive measures
• Support automation initiatives using scripting (e.g., Power Shell, Bash) to enhance efficiency and reduce manual effort
• Ensure secure configurations and adherence to baseline standards including patching, vulnerability remediation, and access controls

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 4–8 years of experience in infrastructure administration or system administration within enterprise environments, preferably in banking
• Hands‑on experience with Linux and Windows OS including installation, configuration, and troubleshooting
• Experience in deploying and managing infrastructure agents such as monitoring, backup, patching, and endpoint security tools
• Familiarity with regulatory frameworks including SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO standards
• Exposure to ITIL framework and operational processes including Incident, Problem, and Change Management
• Experience in supporting Disaster Recovery and Business Continuity operations
• Basic experience working with vendors and managing support cases
• Knowledge of virtualization platforms, cloud environments, or enterprise infrastructure tools is preferred
• Experience in production support environments with defined SLAs and KPIs.