Technical Account Manager, SIEM​/Security Analytics; KSA

Company

Anomali, headquartered in Silicon Valley, delivers the first Intelligence‑Native Agentic SOC Platform — unifying a security data lake, the world's largest IOC repository, threat intelligence, and agentic AI into a single modern experience. The platform accelerates detection, investigation, and response, delivering earlier insights, faster action, and scalable modernization across any environment.

We are looking for a dedicated, ambitious, curious and self‑driven Technical Account Manager (TAM) to join the EMEA Customer Success team. The TAM is a technical subject‑matter expert focused on our customers’ success, providing technical advice to ensure customers use the technology effectively. The role involves monitoring usage, creating custom dashboards, making best‑practice recommendations, proving ROI and value, and building reference accounts.

The TAM also supplies feedback and insights to internal technical teams to drive continuous improvement and uncover new opportunities.

• Serve as an Anomali Platform power user and help customers achieve success with the technology
• Build strong customer relationships, especially with key stakeholders
• Address technical requests, proactively identify and resolve issues
• Provide advice, guidance, and technical know‑how to ensure successful usage and adoption
• Manage customer expectations while holding them accountable
• Act as the customer’s advocate and internal champion
• Promote advocacy and refer satisfied customers as references
• Track key account metrics and communicate progress to internal and external stakeholders
• Collaborate with Onboarding Engineers to ensure a smooth transition
• Work with Technical Support to resolve customer issues quickly
• Coordinate with Engineering to address customer‑reported issues
• Partner with Sales to guarantee an exceptional customer experience
• Engage with Product Management to champion customer feature requests

This role includes responsibilities related to the security and privacy of Anomali’s information systems and data across corporate and cloud environments. Access to systems and data is granted based on role requirements, and individuals must comply with Anomali security and privacy policies, complete required training, and safeguard sensitive company and customer information in accordance with applicable security standards and regulatory requirements.

• Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience may substitute for a degree.
• Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in SaaS or cybersecurity.
• Experience with SOAR, SIEM, Firewalls, EDR/XDR, Security Controls & Logs.
• Significant experience working in enterprise accounts, Sec Ops, and Threat Intelligence.
• Expertise with at least one SIEM product (Splunk, QRadar, Arc Sight, etc.).
• Strong grasp of networking concepts and proficiency with multiple operating systems and log telemetry (network, identity, etc.).
• Experience managing multiple stakeholders and projects as a lead and collaborative team member.
• Customer‑first attitude with strong listening skills.
• Critical thinker with strong problem‑solving skills, comfortable solving technical and challenging issues.
• Comfortable working under pressure in a high‑tempo environment.
• Exceptional communication, presentation, and interpersonal skills, with the ability to explain technical concepts to non‑technical audiences.
• Experience with Gainsight, Salesforce, and JIRA.
• Willingness to travel up to 25% of the time.
• Located in and authorized to work in Saudi Arabia.

It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement based on their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, religion, sex, age or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented.