Systems and Database Operations Manager

Purpose of Job

The job holder is responsible for managing and operating ZATCA IT systems and databases in order to deliver IT services within business operational requirements according to best practices and standards.

Implement and ensure the achievement of ZATCA’s strategy aspirations and Systems and Database Operations specific objectives. Provide input to identify Systems and Database Operations required projects to meet future demands, implement plans and enable the achievement of Systems and Database Operations goals that support ZATCA’s overall strategic plans.

Participate in Systems and Database Operations annual budgeting cycle and process. Manage Systems and Database Operations efficiently and within budget and report accurately on progress made and challenges encountered.

Provide support to ZATCA systems and database daily activities to ensure alignment with working plans and assist in handling related issues. Oversee ZATCA systems and database periodical health checks, tune and optimize all systems. Supervise data backup process and archiving systems ensuring data integrity and security to minimize risks of potential data losses. Monitor security of enterprise information systems, websites, applications and provide Information Security Solutions.

Oversee installation, configuration and upgrades of software, hardware, operating systems and processes. Oversee troubleshooting and technical support activities ensuring proper and timely response to systems and database issues and outages. Supervise change requests related to IT systems and databases and provide proper evaluation of their impact on IT strategy and IT enterprise architecture. Review and analyze systems and database operations performance reports to provide insights and recommend improvement actions.

Participate in the identification and recruitment of key talent. Guide, mentor and support direct reports to execute duties according to set policies and processes. Provide on-the-job training for direct reports and give feedback.

Effective communication and contact management across the organization.

Bachelor’s degree in Computer Science, Information Technology, or equivalent is required.

Master’s degree in Information Technology Management, Computer Science, Business Administration, or equivalent is preferred.

Optimal of 7 years of relevant experience, with a preferred 2 years of experience at managerial level.

• Collaboration and Communication
  - Developing
• IT Operations Management
  - Advanced
• Professionalism
  - Proficient
• IT Compliance
  - Proficient
• Develop Teams
  - Developing
• Database Design and Operations
  - Advanced
• Information Systems Knowledge
  - Advanced
• Leading by Example
  - Developing
• Infrastructure Management
  - Advanced
• Strategic Thinking
  - Developing
• Operational Excellence
  - Developing
• Results Oriented
  - Proficient
• Solving IT Incidents and Problems
  - Proficient
• Customer Focus
  - Proficient
• Enabling Change and Innovation
  - Developing