Operations Director

Purpose of Job

The job holder is responsible for ensuring the proper management, operation and maintenance of ZATCA’s IT applications in order to ensure they are constantly available and high performing for end users within agreed quality and time frames.

• Contribute to the development of IT Operations business plan ensuring alignment with ZATCA strategy
• Develop the operational plan for Application Operations in line with IT Operations business plan and IT & Digitization strategic plan
• Implement plans and provide input to enable achievement of Application Operations goals that support ZATCA’s overall strategic plans

• Discuss Application Operations budgeting requirements with top management and provide input to the budgeting process
• Ensure effective utilization of Application Operations budget, and report accurately on progress made and challenges encountered
• Investigate and propose implementing initiatives that result in positive financial impact for Application Operations and mitigate financial and operational risks

• Define IT application operations model in line with IT strategy to meet business requirements and objectives
• Manage the operation of ZATCA IT applications ensuring best-in class operational performance
• Ensure received incidents related to applications are properly handled and prioritized based on criticality, and recommend corrective actions to resolve issues in coordination with relevant stakeholders within the agreed SLAs
• Manage production outages and escalations ensuring the correct stakeholders are involved to be able to drive resolution
• Ensure proactive preventive maintenance activities are implemented on IT applications to enhance the availability of services
• Validate the daily working plan of ZATCA IT applications
• Review change requests related to IT applications and provide support during the implementation of the changes
• Monitor IT applications health, safety and performance to minimize any potential damage and service outages
• Recommend performance and hardware improvements, as well as resources optimization to achieve the IT applications objectives and KPIs
• Ensure appropriate communication and reporting of the IT applications performance to all stakeholders

• Participate in the identification and recruitment of key talent
• Guide, mentor and support direct reports in order to execute duties according to set policies and processes
• Develop individual performance objectives, provide necessary support, evaluate/appraise team and provide regular feedback on performance
• Establish a high-performance working environment and promote ZATCA values

• Bachelor’s degree in Computer Science, Information Technology, or equivalent is required
• Master’s degree in Information Technology Management, Computer Science, Business Administration, or equivalent is preferred

A minimum of 6 years of experience, with a preferred 3 years of experience in managerial level.

• IT Operations Management
  - Advanced
• Professionalism
  - Proficient
• Collaboration and Communication
  - Proficient
• Operational Excellence
  - Proficient
• IT Compliance
  - Advanced
• Database Design and Operations
  - Advanced
• Develop Teams
  - Proficient
• Information Systems Knowledge
  - Advanced
• Leading by Example
  - Proficient
• Infrastructure Management
  - Advanced
• Strategic Thinking
  - Developing
• Results Oriented
  - Proficient
• Customer Focus
  - Proficient
• Solving IT Incidents and Problems
  - Advanced
• Enablement of Change and Innovation
  - Proficient