UX- UI specialist

We are looking for a Product Designer (UX/UI) to join our team at Mudad and play a key role in designing exceptional digital experiences across our payroll and fintech products. The successful candidate will lead the end-to-end design process, from understanding user needs and defining customer journeys to designing intuitive interfaces, validating solutions, and measuring product performance after launch.

The role requires close collaboration with Product, Engineering, Business, and Customer Experience teams to create user-centered solutions that align with business objectives while delivering outstanding customer experiences.

• Lead the end-to-end UX/UI design process, from discovery and ideation through design, validation, launch, and post-launch analysis.
• Conduct qualitative and quantitative user research to identify customer needs, pain points, and opportunities for product improvement.
• Design customer journeys, user flows, wireframes, prototypes, and high-fidelity interfaces.
• Apply Design Thinking and Human-Centered Design methodologies to solve complex business and user challenges.
• Monitor and analyze customer behavior using digital analytics and UX research tools such as Hotjar, Microsoft Clarity, Google Analytics, and similar platforms.
• Measure and monitor Customer Experience (CX) and User Experience (UX) KPIs, providing recommendations based on insights and user feedback.
• Collaborate closely with cross-functional teams to ensure design solutions are feasible, scalable, and aligned with business strategy.
• Continuously optimize the user experience based on usability testing, behavioral analytics, and post-launch performance.

• Bachelor's degree in Information Technology (IT), User Experience (UX), or a related field, or equivalent practical experience.
• Strong experience in User Research and UX Research, including qualitative and quantitative research methods.
• Proven expertise in User Experience (UX), Information Architecture, Interaction Design, and usability best practices.
• Strong knowledge of Customer Journey Mapping and service design principles.
• Proficiency in modern UI/UX design tools such as Figma, Sketch, Adobe XD, and prototyping tools.
• Hands-on experience with user behavior analytics tools such as Hotjar, Microsoft Clarity, Google Analytics, or similar platforms.
• Experience defining, tracking, and improving Customer Experience (CX) and User Experience (UX) metrics.
• Excellent communication and stakeholder management skills with the ability to present and justify design decisions.
• Ability to thrive in a collaborative, agile, cross-functional environment.