Senior Manager Omni-channel Orchestration

About the Company

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

Are you passionate about creating seamless customer journeys that drive engagement, conversion, and commercial growth?

In this role, you will lead Riyadh Air’s omni-channel customer engagement and sales campaigns, developing strategies that increase direct sales, enhance customer acquisition, and optimise revenue performance across digital and direct channels.

You will play a key role in designing and delivering personalised customer journeys, ensuring every interaction supports a seamless experience from acquisition through to post-trip engagement.

Working closely with Sales, Marketing, Digital, Loyalty, Revenue Management, Product, Technology, Analytics, and Customer Support teams, you will deliver integrated campaigns that align commercial priorities with customer needs.

Your responsibilities will include planning, executing, and optimising omni-channel campaigns, leveraging CRM, marketing automation, analytics, and customer insights to improve segmentation, conversion, campaign performance, and return on investment.

As a strategic leader, you will use performance data and customer behaviour insights to continuously enhance customer journeys, identify new growth opportunities, and deliver measurable commercial outcomes.

You will also oversee campaign governance, budget performance, agency relationships, compliance requirements, and cross-functional delivery to ensure consistent execution across every customer touchpoint.

This is a high-impact opportunity for a commercially driven and customer-focused leader ready to shape the future of customer engagement at Riyadh Air.

Degree qualified, ideally with a master's degree, you will bring extensive +8 years of experience in omni-channel marketing, CRM, customer engagement, digital sales, or commercial campaign management within customer-centric organizations.

You will have strong expertise in customer journey optimization, campaign management, CRM, marketing automation, and analytics, with a proven ability to drive customer acquisition, conversion, and revenue growth.

Experience with in aviation, travel, hospitality, e-commerce, retail, or other digitally driven industries will be highly valued.

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.