ServiceNow GRC ​/ IRM Implementation Consultant

Role purpose

Lead or support the functional implementation of Service Now Governance, Risk, and Compliance / Integrated Risk Management capabilities. The role translates approved governance and assurance processes into practical Service Now requirements and configurations, supports customer workshops, and helps deliver traceable, testable, and adoption-ready solutions.

• Conduct discovery and process workshops with policy, compliance, risk, BCM, internal audit, control-owner, and technology stakeholders
• Assess current-state processes and define future-state workflows, roles, approvals, notifications, escalations, evidence needs, and reporting requirements
• Configure or guide configuration of applicable Service Now GRC/IRM capabilities in line with approved requirements, platform standards, and agreed scope
• Define entity, authority document, policy, control, risk, issue, indicator, continuity, audit, finding, remediation, and evidence relationships where applicable
• Prepare or review functional design documents, user stories, acceptance criteria, configuration workbooks, process flows, and traceability records
• Support data mapping and migration validation for policies, regulatory content, risks, controls, audits, findings, plans, and related historical records
• Support integration requirement definition and functional validation while coordinating technical design and development with the responsible integration team
• Prepare test scenarios; support system integration testing, UAT preparation, defect triage, remediation validation, and business sign-off
• Develop the end user training material and conduct end user training sessions before or after going live
• Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation
• Advise stakeholders on practical use of out-of-box GRC/IRM capabilities and identify requests requiring customization, additional licensing, or change control
• Identify scope gaps, dependencies, risks, assumptions, and change requests early; avoid unsupported commitments or undocumented configuration

• At least 5 years of relevant GRC, assurance, resilience, or Service Now consulting experience, including at least 3 years of hands-on Service Now implementation exposure
• Hands-on practitioner or implementation experience in at least one of the following domains:
  Compliance Management, Business Continuity Management, or Internal Audit. Experience in more than one is strongly preferred
• Demonstrated Service Now GRC/IRM implementation experience involving at least one relevant product area such as Policy and Compliance, Risk, Audit, or BCM
• Working knowledge of controls, evidence, issues/findings, remediation, approvals, attestations, assessments, reporting, and audit trails
• Ability to facilitate business workshops and convert business needs into implementable and testable functional requirements
• Experience supporting UAT, defect resolution, data validation, and deployment readiness
• Fluent Arabic language proficiency, spoken and written, is mandatory for this role given direct workshop facilitation with Arabic-speaking policy, compliance, risk, BCM, and audit stakeholders

• Experience with enterprise or regulated organizations, especially banking or financial services
• Exposure to regulatory and control frameworks such as SAMA, ISO 27001, ISO 22301, ISO 31000, COSO, COBIT, NIST, or equivalent
• Experience with third-party risk, operational resilience, regulatory change, control testing, indicators, or issue management
• Ability to review Service Now configuration and flows and communicate effectively with developers and architects

• Required:
  
  Relevant bachelor's degree such as Information Systems, Computer Science, Engineering, Business Administration, Risk Management, Accounting, Finance, or a related discipline
• Required:
  
  Service Now Certified System Administrator (CSA)
• Required or to be obtained within the agreed onboarding period:
  Service Now Certified Implementation Specialist - Risk and Compliance (CIS-RC)
• Required:
  
  At least one relevant professional certification appropriate to the candidate's domain depth, such as CISA, CIA, CRISC, CGEIT, ISO 27001 Lead Implementer/Lead Auditor, ISO 22301 Lead Implementer/Lead Auditor, CBCI/CBCP, PMI-RMP, or equivalent
• Strongly preferred:
  Postgraduate qualification in risk, audit, compliance, resilience, information systems, or business administration

• GRC process design and analytical thinking
• Service Now functional configuration
• Workshop facilitation and stakeholder management
• Requirements traceability and documentation
• Quality, testing, and evidence discipline
• Scope, dependency, and risk management