Business & Data Analyst - ServiceNow GRC & SPM

Role purpose

Own or support the business-facing data workstream for Service Now GRC/IRM and SPM implementation. The role profiles source data, defines mappings and quality rules, coordinates cleansing decisions, validates transformed and loaded data, and provides auditable reconciliation evidence. Technical extraction, transformation, or loading development is performed only when explicitly assigned.

Own or support the business-facing data workstream for Service Now GRC/IRM and SPM implementation. The role profiles source data, defines mappings and quality rules, coordinates cleansing decisions, validates transformed and loaded data, and provides auditable reconciliation evidence. Technical extraction, transformation, or loading development is performed only when explicitly assigned.

• Inventory source systems, files, owners, entities, fields, reference data, attachments, history, volumes, formats, and known quality issues
• Profile source data and quantify completeness, validity, consistency, uniqueness, referential integrity, duplication, and timeliness issues
• Develop and maintain source-to-target mapping specifications, data dictionaries, transformation rules, lookup mappings, defaulting rules, and ownership records
• Define clear data cleansing, standardisation, de-duplication, enrichment, archival, rejection, exception, and remediation rules with business owners
• Coordinate mapping workshops for policy, authority document, control, risk, audit, finding, BCM, portfolio, demand, project, resource, financial, and related data as applicable
• Prepare validation queries, sampling approaches, control totals, reconciliation reports, exception logs, and migration sign-off evidence
• Validate mock loads and migration cycles; document defects and support root-cause analysis, correction, retesting, and readiness decisions
• Support attachment and historical-data assessment, privacy/security classification, retention requirements, and access constraints
• Collaborate with Service Now consultants, data engineers, integration teams, and business owners while maintaining clear accountability for source correction and target validation
• Develop the end user training material and conduct end user training sessions before or after going live
• Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation
• Maintain mapping version control, lineage, decisions, assumptions, risks, and change impacts

• At least 5 years of data analysis, data quality, migration, master/reference data, or data-management experience, including at least 2 years supporting Service Now implementations
• Previous Service Now data mapping or migration experience in at least one proposal-scope domain:
  Policy, Compliance, Risk, Audit, BCM, SPM, Demand, Portfolio, Project, or a closely related capability
• Strong hands-on capability in source-to-target mapping, data profiling, cleansing-rule definition, validation, reconciliation, and exception management
• Proficiency in SQL and advanced spreadsheet analysis; ability to work with CSV, JSON, APIs, relational data, and large structured extracts
• Understanding of Service Now tables, reference fields, choice/lookup data, import sets, transform concepts, , coalesce logic, and data-load dependencies
• Ability to produce clear mapping specifications, data-quality reports, issue logs, and migration sign-off evidence

• Experience with Service Now import sets, transform maps, Integration Hub, or ETL tools, while recognizing that development may sit with a separate technical team
• Experience with high-volume historical records, attachments, multilingual data, regulatory content, or complex reference-data mappings
• Knowledge of data governance, metadata, lineage, privacy, retention, and data-quality controls
• Experience using Power Query, Python, data-quality tools, BI tools, or reconciliation automation
• Arabic language proficiency (spoken and written) is strongly preferred; professional English is required

• Required:
  
  Bachelor's degree in Computer Science, Information Systems, Data Science, Engineering, Statistics, Mathematics, Business Analytics, or a related discipline
• Required:
  
  Recognised data qualification or certification appropriate to the role, such as DAMA CDMP, DCAM, Microsoft data certification, Informatica certification, or equivalent
• Strongly preferred:
  Service Now Certified System Administrator (CSA)
• Preferred:
  Service Now implementation certification or training relevant to GRC/IRM, SPM, Integration Hub, or platform data management
• Preferred: SQL, data-quality, ETL, BI, or cloud-data certification supported by practical experience

• Data profiling and quality analysis
• Source-to-target mapping
• Cleansing and validation rule design
• SQL and reconciliation
• Metadata, lineage, and documentation
• Cross-team issue resolution