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Senior Beneficiary Experience Lead, Service Desk
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-08-01
Listing for:
DXC Technology
Full Time
position Listed on 2026-08-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
DXC Technology in Riyadh seeks a seasoned Service Desk Lead to oversee daily operations, manage incidents, and ensure adherence to SLAs. The role requires hands-on onsite support, coordination with vendors, and a focus on process improvements.
Responsibilities include delivering end-user training, workshops, and knowledge base updates; acting as onsite contact for beneficiaries; and preparing regular performance reports to drive service quality.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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