AI Workforce Transformation & Agent Building - Associate

About Us

With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.

With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.

Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don’t just support the business–we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East.

AI Strategy & Technology at PwC Middle East combines strategic foresight with digital innovation to accelerate transformation. We shape operating models, design technology roadmaps, and deliver integrated solutions that drive growth and resilience. By exploring emerging technologies, advancing intelligent automation, and leveraging data-driven insights, we unite strategy, design, and execution–helping PwC and its clients harness innovation, navigate disruption, and achieve sustainable outcomes.

As a Associate (AI Workforce Transformation & Agent Building), you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• Design and drive the change management strategy for firm-wide AI adoption, translating the AI workforce transformation vision into practical adoption journeys, communications, and enablement plans across PwC Middle East lines of service.
• Create communication plans for major AI and transformation projects, liaise with different stakeholders when sending firmwide and LoS communications and develop adoption campaigns.
• Deliver training sessions across LoS, build adoption metrics, usage data and provide value reporting
• Native usage of ChatGPT enterprise, Copilot, Claude and Synthesia. Able to create SPO communication site. Lead AI champions network to leverage AI across their LoS.
• Build, configure, and iterate on production-ready AI agents and automations (using platforms such as Microsoft Copilot Studio, Claude, OpenAI, and low-code/agentic tooling) that solve real staff workflow problems and demonstrate tangible value.
• Partner with subject-matter experts and business teams to identify high-impact use cases, scope agent requirements, and translate manual processes into well-designed, governed automated workflows.
• Develop and deliver enablement assets — workshops, playbooks, demos, and prompt libraries — that build AI capability and confidence across staff and leadership audiences.
• Act as a bridge between technical build and human adoption: stand up prototypes, run pilots, gather feedback, and manage the people-side of change so that agents are trusted, used, and embedded into ways of working.
• Establish change champions networks and communities of practice to sustain momentum, surface friction, and scale successful patterns across teams.
• Ensure all agents and automations are…