Windows Support Engineer

Location
Work Pattern

Full-time, in-person

Remote

Technical Expertise

• In-depth knowledge of Share Point (both On-Premises and SharePoint Online) and experience with the broader Microsoft 365 ecosystem.
• Solid understanding of the Windows operating system
  .
• Proficiency in managing SQL Server
  , including SharePoint backend databases.
• Advanced Power Shell scripting skills for automation and administration.
• Strong experience with Active Directory for user and group management.
• Good knowledge of networking concepts
  , security best practices, and data encryption.

• Close security vulnerabilities on user devices.
• Enforce cybersecurity requirements on user devices.
• Provide Level 2 support for Windows, Microsoft Office 365, and cybersecurity applications.
• Implement change requests on user devices for enterprise applications, including:
  • SAP
  • WebEX
  • Cisco Jabber
  • Kaspersky
  • GV Classification
• Install Windows security updates and Microsoft Office security patches.
• Upgrade Windows operating systems and Microsoft Office applications.
• Apply organizational policies and configuration settings to user devices.
• Manage and administer Microsoft 365 Cloud Services
  .

• 2–4 years of hands-on experience in SharePoint Administration
  .
• Proven experience planning and executing SharePoint migrations and upgrades
  .
• Strong troubleshooting and problem-solving skills.
• Experience managing SharePoint projects from planning through implementation.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with both technical and non-technical users.
• Strong business understanding of how SharePoint and Microsoft 365 support organizational objectives.

• Bachelor's degree in Computer Science
  , Information Technology
  , or a related field.

• Microsoft 365 Certified:
  SharePoint Administrator Expert.
• Other relevant Microsoft 365, SharePoint, or Windows Administration certifications are an advantage.